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Stefana Muller

Stefana Muller

Sr Principal Product Manager - CA AppLogic

CA Technologies

Experienced Software Product Management Professional

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CA Technologies

Sr Principal Product Manager - CA AppLogic

Driving CA Technologies #1 Cloud Platform, CA AppLogic to the next level. Helping Managed Service Providers (MSPs) and ISVs offering SaaS succeed in the Cloud Services marketplace.

Career medium 05
Career
Career medium 02

CA Technologies

Sr Principal Product Manager - Service Provider Solutions

Focused on building Managed Service Offerings (MSOs) for Service Providers helping them create new revenue sources, improve operational excellence of existing services and build a "sticky" customer experience.

Career

CA Technologies

Sr Principal Product Manager - CA 3Tera AppLogic

Product and Core Team Leader for CA 3tera AppLogic cloud platform.

Career medium 04

CA Technologies

Director, Business Integration

Initiate and drive process improvement, develop insightful data analysis and foster change across the enterprise (employees, vendors, customers and partners) to help drive the continuous improvement of business operations and to help solve business problems.

Career

CA, Inc.

Director, Business Readiness

Responsible to drive the implementation and administration of worldwide strategic IT and business process related projects. Closely collaborate with key management and business stakeholders to ensure that CA's impacted user community (employees, vendors, customers, partners, etc.) is prepared and ready for change.

Career medium 05
Career
Career medium 04

CA

Director, Product Management

Manage a team of product management professionals focused on the global growth and strategic success of the CA Home/Home Office products. Act as the main spokesperson and subject matter expert for the brand.

Career

CA

Product Manager

Responsible for global growth and strategic success of Home/Home Office security software products.

Career medium 03

CA

Operations Manager - Consumer Division / Product Manager

Managed Product and Sales Operations for the recently established Home/ home office division at CA. Focused on three distinct markets; eCommerce, Retail and OEM.

Career

CA

Supervisor, Technical Support / Product Manager

Managed product requirements and release cycle for new home/ home office security software offerings. Provided day-to-day management of technical, sales, account and licensing support teams for the my-eTrust.com web store.

Career medium 04
Career
Career medium 03

CA

Supervisor, Customer Service

Managed staff of 20 Call Center Representatives who are responsible for receiving inbound client technical support calls. Responsible for communicating performance expectations and providing feedback to employees; making hiring and termination decisions; managing client escalations; conducting departmental meetings on quality standards.

Career

CA

Client Assistant

Answered and directed client inquiries for technical support. Researched online POS systems for new “Pay Support” implementation. Managed time-restricted team projects. Met productivity targets on a weekly, monthly and quarterly basis.

Career medium 02
Career

DALE CARNEGIE® TRAINING

Effective Communications and Human Relations

PRAGMATIC MARKETING®

Practical Product Management and • Requirements That Work

Saint Joseph's College

Certificate in Leadership and Supervision

INET INC.

CompTIA, A+ Certification

Babylon High School