Bosch Communications / Lufthansa
Senior Customer Agent
February 2014 — Present
Complaint handling, research, conclusion and provide a solution to the passenger via phone or email
Registration of Feedback according to Lufthansa Standards
Forwarding Feedback to other Star Alliance Partners for further handling
Supporting the Team Leader to reach the monthly target.
Responsible for adjusting the Targets for other Agents.
Responsible for submitting the correct hours to HR
I am currently on a Development Plan to get trained for the next Step