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Stefan Conrad

Stefan Conrad

Customer Complaint Management

Lufthansa

Golborne

Customer Complaint Management at Lufthansa

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Lufthansa

Customer Complaint Management

Career medium 04

Radisson Blu

Service Manager

* Check In / Check Out of our guests
* Preparation of our VIP arrivals, room blocking according to preferences
* Preparing possible book outs and follow up with Accounting
* Training and supervision of our front desk staff and trainees
* Securing and implementing our Radisson Blu standards
* Balancing for Accounting and ensure that all PCI standards will be followed
* Proactively managing complaints and follow ups
* Organising PMP/Job chats for the team
* Leading/introducing the Customer Experience Management Initiative
* Positively influencing GSI scores based on customer feedback
* Participating in action require to resolve Customer Service Files
* Duty Manager shifts
* Involving the safety and security of guests and associates
* Ensuring the smooth running of the hotel operation
* Acting as a support to hotel outlets
* Finding appropriate solution to guests issues

Career

Le Meridien Hotels&Resorts

Duty Manager / Night Manager

Le Meridien Piccadilly 280 Rooms and Suites
* Check In / Check Out of our guests
* Preparation of our VIP arrivals, room blocking according to preferences, Rooming of our guests and courtesy calls
* Preparing possible book outs and follow up with Accounting
training and supervision of our front desk staff and trainees
* Securing and implementing our Le Meridien standards
balancing for Accounting and ensure that all PCI standards will be followed
* Team building and enhancing inter-departmental relations
* Proactively managing complaints and follow ups
* Organising PMP/Job chats for the team
* Leading/introducing the Customer Experience Management Initiative
* Positively influencing GSI scores based on customer feedback
* Participating in action require to resolve Customer Service Files
* Leading by example
* Duty Manager shifts
* Involving the safety and security of guests and associates
* Ensuring the smooth running of the hotel operation
* Acting as a support to hotel outlets
* Finding appropriate solution to guests issues

Career medium 05
Career
Career medium 06

Starwood Hotels & Resorts Worldwide, Inc.

Reception Manager

Preparing the VIP arrivals
Preparing Crew arrivals for Thai Airways and Air France
Complaint handling and follow up
Check in and Check out
Preparing the SPG Platinum and Gold arrivings
Manager on Duty during the weekend and the week

Career

Starwood Hotels & Resorts Worldwide, Inc.

Night Manager

End of day in Opera V3 and Micros 9700
Check in and Check out of our guests
Complaint handling and follow up
Engineering during night
Supervision of 3 collegues
Closing the day and reporting the figures to accounts department

Career medium 03
Career
Career medium 01

Grandhotel Schloss Bensberg

Night Auditor / Manager

End of day in Fidelio 7
Check in and Check out of our guests
Complaint handling and follow up
Engineering during night
Supervision of 2 collegues and the Night Porter
Closing the day and reporting the figures to accounts department
Security Checks during the Night
Preparing of VIP arrivals for the next day and room assignment

Career

Radisson SAS

Night Manager

The Regent Berlin 195 Rooms and Suites
check in,check out of our guests
complaint handling in consideration of "The Regent" Standards
overbooked situations overall hotel and inventory
balancing of accounts and end of day

Career medium 02
Career
Career medium 06

InterContinental Hotels Group

Night Audit

End of day in Fidelio 6.22
Check in and Check out of our guests
Complaint handling and follow up
Engineering during
Closing the day and reporting the figures to accounts department
Preparing the early Roomservice Breakfasts and Newspaper
Security Checks during the Night

Career

Althoff Hotel Collection

Night Audit

processing the end of day and balancing
security tour thru the hotel and preparing the breakfast order
settlements for the restaurant and bar
finishing the city ledger inclusive the cover letter for the accouting department.

Career medium 03
Career

Seehof Langlau

Trainee in Hospitality, Hospitality

Elementery School and junior high school

Hotel Seehof