Consumers Credit Union, Illinois
Assistant Member Experience Manager
May 2014 — Present
I assist with the Service Center operations on a daily basis.
On a Monthly basis I provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks.
I assist my staff with Identifying risks, prioritize areas of focus, so that we can educate our members on how to avoid risks and help them create action plan on how to Identify fraud.
I also ensure that in the event of a new procedure, product or operational change, my staff is informed and properly executing the change in compliance with regulations and policy.
I track and manage service and operational performance metrics through the monitoring of monthly activities and reports; if necessary,I will develop, communicate and execute action plans to close gaps between goals and results.
I always ensure on a day-to-day basis service and sales activities comply with standards for our members and operational excellence and meet regulatory compliance requirements.