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Spencer Long

Spencer Long

Marketing Program Analyst

The Hanover Insurance Group

Greater Boston Area, us

Southpaw fighter Consistently thorough and organized Excellent at accomplishing goals through forming and maintaining strong relationships and accounting for all players involved

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The Hanover Insurance Group

Marketing Program Analyst

Manage design, development, and launch of digital email campaigns in Eloqua
Target and segment campaigns to different consumers
Implement quality assurance practices to improve clean campaign delivery

The Hanover Insurance Group

Process Improvement Analyst

Project manage for entire department operational readiness in order to prepare for replacement of quoting and rating system and new state entry
Develop and document processes end-end for call center in readable, consistent process map format
Analyze processes for strategic and tactical improvements
Look to create processes that can be followed and executed by any member of Personal Lines Operations