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Sophia Gonzales

Sophia Gonzales

San Antonio, TX

Customer Service and Administrative Professional


United Health Care

Transportation Specialist

• Provide friendly customer servic
• Pick up passengers at prearranged locations
•Provide passengers with assistance entering and exiting vehicles, and help them with any medical equipment
• Arrange to pick up particular customers or groups on a regular schedule.
• Notify dispatchers or company mechanics of vehicle problems.
• Communicate with dispatchers by mobile phone to exchange information and receive requests for passenger service
• Complete accident reports when necessary
• Operate vans with special equipment, such as wheelchair lifts to transport people with special needs.

Career medium 06
Career medium 05

GC Services

Telephone Sales Representative

• Answer incoming calls for Toyota and Lexus Financial Services
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Receive payments and post amounts paid to customer accounts.
• Record information about financial status of customers and status of collection efforts
• Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
•Advise customers of necessary actions and strategies for debt repayment
Negotiate credit extensions when necessary.


University of the District of Columbia


• Answer telephones, direct calls, and take message
• Compile, copy, sort, and file records of office activities, business transactions, and other activities
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
• Compute, record, and proofread data and other information, such as records or reports
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
• Review files, records, and other documents to obtain information to respond to requests
• Inventory and order materials, supplies, and services
• Prepare meeting agendas, attend meetings, and record and transcribe minutes.

Career medium 05

South San High School

Diploma, Basics