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Sohaib Ahmed

Sohaib Ahmed

Customer Service Assistant

Lloyds TSB

Accounting Graduate from University of Birmingham

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Lloyds TSB

Customer Service Assistant

Being the first point of contact for a customer, so providing guidance and assisting with any queries or complaints the customer may have.
Building a relationship with the customer, to be able to better recognise and develop opportunities to recommend new products and services beneficial to the customer.

Career medium 02
Career
Career medium 01

Phones4u

Sales Consultant

Role focused around meeting customer’s needs, in a professional manner by building rapport and a great relationship with the customer.
Operating within a 'sales through service' model.
Being able to operate within set limits as well as meeting team and personal targets for KPIs, sales, customer satisfaction levels and compliance.

Career

O2 UK

Sales Advisor

Building a great relationship with the customer, and offering only the right service and products for the customer.
Working with business customers, and understanding their business requirements and budget when offering products and services.

Career medium 02
Career
Career medium 01

Regal Transport Group

Assistant Administrator

Dealing with correspondence, keeping accurate records of information as well as regularly working with customers to take bookings and to deal with complaints and queries.
Used own initiative to improve processes and introduce cost-effective measures; introduced online-booking system for business customers to reduce telephone congestion.

Career

King Edward VI College

A Levels, Accounting, Computing and Business Studies

The University of Birmingham

BSc Accounting and Finance, Accounting and Finance