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Sirisupassara Yingprasith

Sirisupassara Yingprasith

Customer Delivery Specialist

Hewlett Packard Enterprise

Kuala Lumpur, Malaysia, my

Experienced Customer Service Representative with a demonstrated history of working in the information technology and services industry. Skilled in Negotiation, Communication, Pressure, Teamwork, and Critical Thinking. Strong support professional with a Bachelor’s Degree focused in Liberal Arts and Sciences, General Studies an...

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Hewlett Packard Enterprise

Customer Delivery Specialist

● Issuing Vendor or Shipment Authorization Letter (VAL & SAL)
● Preparing funding and booking package
● Generating and collecting documents
● Preparing package for compliance review
● Scanning documents into system
● Providing customer service by responding, Tracking, and resolving customer inquiries
● Managing and processing changes; analyzing and ensuring customer information is accurate and up to date.
● Upgrading, add-ons, tech refresh midterm, and setting up new schedule
● Partner with FAM in the distribution of marketing collateral (brochures, etc.)
● Assist FAM in pursuing new business
● Assist FAM with opportunity assessment
● Collaborate with FAM in managing relations with the customer, HP and Resellers
● Administer add-on or follow-on business
● Generate and collect documents
● Enter customer and transaction information required for lease administration activities (contract generation, booking, funding) in systems.
● Responsible for completion of asset level detail entry (entry may be outsourced)
● Arrange to receive and proactively manage/reconcile supplier invoices (HP or external Suppliers)
● Track deal funding to completion of payment
● Coordinate/follow-up/reconcile on activities necessary for deal processing
● Conduct initial and final compliance review pursuant to SOA
● Check customer and supplier against Sanctioned Parties List at time of funding and booking
● Support testing of new systems releases as requested
● File documents in appropriate location per legal requirements
● Share accountability with Colleagues in customer delivery team to optimize customer experience and achieve team goals.
● Complete Booking and Funding
● Prepare Welcome Packages
● Complete Post Booking adjustments (as required)
● Work within Schedule of Authorization (some have higher schedules of authority than others)
● Reseller support (for web based deals); act as first point of contact