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Siobhan Richards

Siobhan Richards

Toronto, Canada







Executive Assistant (EA)

•Managed the diary of a senior consultant on the project team
•Provided cover for the EA to Programme Director and the EA to the Director of Technology
•Provided support to a busy team of over 900 members
•Organized meeting rooms and catering
•Answered telephones, directed calls efficiently or took accurate messages where appropriate
•Processed expense reports
•Assisted with the management of multiple MS Outlook mailboxes
•Maintained and updated the on-boarding databases and filing systems
•Co-ordinated the delivery and installation of furniture and equipment for team members based in the
regional offices
•Assisted with the set-up of new office space for approximately 200 team members; this involved
distributing desk signs, logging in phones on behalf of users and checking furniture and computer
equipment was ready for use
•General administrative duties

Career medium 06
Career medium 04

Wandsworth Council

Case Work Assistant

•Provided full support to a team of Case Managers and Senior Management
•Developed and maintained administrative processes to successfully increase the efficiency and
the record keeping standards within the section
•Created databases to monitor workload and provide statistical information for the senior
management team
•Organized meetings; the room bookings, refreshments and car parking spaces and arranged for
documents to be delivered to the attendees of each meeting
•Complex diary management, liaised with Council departments, agencies and institutions
•Drafted correspondence in line with company standards
•Despatched documents and faxes and ensured deadlines were met
•Produced guidance and reference material for the administrative manual
•Minute taking and circulating of the actions and agreed decisions
•Liaised with clients, answered complex queries and accurately maintained the paper and
electronic files for the department
•Produced and collated work for Special Educational Needs Tribunals
•Maintained HR administration for the department, using internal applications to track
holidays and sickness
•Reviewed, shortlisted and interviewed candidates for the position of Temporary Administrative
•Trained new and existing team members on the administrative practices surrounding the Statutory
Assessment process
•Monitored and ordered staff supplies
•Liaised with contractors and suppliers and prepared and processed orders
•Telephone liaison and arranged cover for service lines
•Maintained and updated database and filing systems of service users
•Prioritization of incoming mail and email, and dealing with routine matters as appropriate
•Successfully supported the part time Acting Case Manager to meet the national SEN secondary
transfer deadline


Wandsworth Council

Assistant Information Officer (Secondment)

•Assisted in the co-ordination and development of the three month resource directory project
•Engaged with various stakeholder groups
•Identification and analysis of potential online and printed solutions for the resource directory
•Successfully completed the project report, with recommendations for future development of the
resource directory and information site for the Adult Social Services department, within the defined
•Scheduled meetings internally and with external groups
•Carried out presentations and meetings with focus groups to gather information for the resource
•Minuted and transcribed each stakeholder meeting for the project
•Successfully produced a glossary of adult social care terms
•Delivered a PowerPoint presentation about the project findings to the advisory board

Career medium 01
Career medium 04

Wandsworth Council

Acting Case Manager (Secondment)

•Managed a complex caseload of over two hundred pupils to ensure deadlines were met
•Produced reports, processed complex and highly confidential documents and letters
•Liaised with a wide range of internal and external personnel and dealt with confidential matters
•Preparation of notes, reports, files in advance of meetings and deadlines by gathering together, relevant information and documentation
•Produced final notification forms in order for the finance department to process independent school invoices


Marks and Spencer

Customer Assistant/ General Merchandise (GM) Stock Room Controller

•This dual role consisted of cashier duties, customer service, both face to face and via the telephone and customer ordering
•Processed the departmental paperwork; maintained the warehouse and monitored stock levels
•Processed deliveries and prepared stock to be returned to the depot or transferred to other stores

Career medium 02
Career medium 01

Marks and Spencer

Customer Assistant (Part-Time)

•Cashier duties, stock control and customer ordering
•Answered customer queries and promoted and processed payments of the store credit card
•Successful completion of the customer assistant training course


The Works

Sales Assistant (Part-Time)

This role involved cashier duties, customer service; processing the weekly deliveries, stock control, merchandising and answering customer queries. Accomplishments in this role include:
•Assisted with staff training
•Performed opening and closing procedures of the stores
•Covered colleagues shifts during periods of staff shortages or exceptionally busy times
•Achieved 100% in mystery shopper surveys

Career medium 02
Career medium 05

TK Maxx

Seasonal Sales Associate (Part-Time)

Undertook cashier duties, customer service, supervision of fitting rooms and merchandising and replenishing of stock during the extremely busy Christmas period in this large store:
•Developed knowledge of the retail industry and working for a large international company
•Worked well under pressure during the very busy holiday period, delivering excellent customer
service and support to the team


Arizona State University

University of Leicester

American Studies, American Studies

Hereford Sixth Form College

A Levels & A/S Levels

St. Mary's R.C. High School