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Sindhu Keepudi

Sindhu Keepudi

North American Retail Intern

Office Depot

Austin, Other

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Office Depot

North American Retail Intern

•Researched Customer Experience Consistency from Store-to-Store in over 30+ stores regionally
•Analyzed previous data including Average Order Value, Customer Service Index Scores, Conversion Rates
•Worked closely with a team to compare and contrast data regarding existing Customer Service patterns in stores around various regions in the nation
•Devised and displayed patterns from existing data to predict the success rate of the current In Store Customer Service Model
•Observed associate engagement, collaborated with local store managers, and reviewed customer survey comments
•Reported to Regional Vice President, received feedback regarding observations, and proposed possible revisions to existing model
•Provided recommendations to further utilize and implement current customer service model consistently and presented findings in the Corporate Headquarters to Senior level personnel of The North American Retail Operations

Career medium 04
Career
Career medium 03

Pluckers Wing Bar

Hostess

•Greeted customers into Pluckers as well as ensured their satisfaction of our service
•Took frequent phone orders, and worked to ensure to fulfill orders as requested
•Consulted senior level management to formulate a solution and resolve issues and dissatisfaction of customers
•Maintained a clean environment, restocking supplies and menus as needed, and projected a positive image to the customers

Career

The University of Texas at Austin

Residence Hall Program Team Member

•Brainstormed ideas for residents, as well as conducted surveys to improve future events
•Planned the events with team and maintained budget restraints, as well as scheduled venues
•Partnered with the Residence Hall Council to publicize the event and created incentives for residents
•Played an integral role in determining possible event ideas along with the team
•Supervised events with over 200+ attendees and mediated conflicts as they came, and ensured the event ran smoothly
•Discussed tasks and duties with senior level management daily and attended weekly meetings with team
•Authored a hands-on manual with the current team for next year’s RHPT to reference for any questions regarding the job

Career medium 02
Career

The University of Texas at Austin

Bachelor of Arts (B.A.), Bachelor of Science (B.S.), Economics, Communication Studies

Coppell High School

High School Diploma