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simphiwe mchunu

simphiwe mchunu

Learning Coordinator

Accenture

Durban Area, South Africa, za

Experienced Learning Coordinator with a demonstrated history of working in the retail industry. Skilled in Financial Services Industry, Facilitator, Microsoft Suite, Coaching, Sales, and Retail. Strong human resources professional with a Diploma in Human Resource and practice focused in Human Resources Management and Practice...

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Accenture

Learning Coordinator

Booking training rooms, and training resources

Preparing attendance registers & intervention evaluations

Liaising with facilitators: Allocation of sessions to training, diarizing of sessions, provide material and presentations to facilitator, arrange collection of learning material and supporting documentation

Update and maintenance of learner data on learner management system

Preparing for and coordinating learning interventions held on-site. (Catering, welcome, set-up/lay-out)

Collections and deliveries when required i.e. learning material to venue, learner assessments, post, etc.

Source details on learning and development interventions, as defined in the training strategy, in order to meet organisational, department and individual development needs.

Brief external vendors and facilitators on the specific requirements of the programmes.

Schedule staff to attend internal and external learning events in accordance with the wider learning and development strategy.

Produce reports on learning and development activity using agreed HR and learning department performance indicators.

Prepare learning and development materials to a consistently high standard and ensure that they reach the delegates/facilitator within agreed timescales.

Produce and maintain accurate electronic and manual learning and development records in compliance with organisational policies and procedures.

Evaluate the programmes using accepted criteria.

Analyse the programmes and changes to facilitators

Provide specialist support in skills development levy claims
Collating and documenting of WSP and ATP within the organisation.

Assist line managers and facilitators solve specific training or learning problems, either on a one-to-one basis or in groups.

Edlyne ester Lucas

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Accenture Pty Ltd

Customer Service Associate

To provide a professional service to customers by ensuring that their queries are effectively addressed and resolved telephonically within stipulated timelines.
Understanding all customer service level agreements and managing customer enquirers, Delivering a quality driven customer service.
Meeting all service delivery requirements
Effectively understanding and following correct escalation procedures
Taking ownership of issues such as complaints/ credit request in a polite and courteous manner
Recording accurately all calls received via a call logging system.
Adhering to telephonic and the system policies and procedures
Acting as an ambassador for Edcon Regional Financial Service whilst in their employment, Undertaking projects and or tasks
Contributing to the on-going improvement of service delivery as a member of the Financial Services team

Edcon Group

Training Officer

Facilitation, Assessing and moderating new delegates entering the organisation Continuous assessment to deem whether delegate has successfully mastered the key requirements within the organisation Skills training for new delegates
Implement and monitor training programmers and on job training Manage own development in line with job competency requirements Manage delegate’s performance according to target Grow and develop leadership in team Effective resources capacity management