La Clinica de La Raza
Senior Business Analyst
March 2015 — Present
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Created and executed work plans to fulfill project goals in a timely manner.
Developed communication documents and training materials for distribution to user groups.
Worked collaboratively with interdisciplinary teams to ensure the fiscal health of the organization.
Planned and facilitated team meetings for a variety of stakeholders in order to share information, encourage discussions and support project goals.
Successfully managed multiple tasks and projects in a complex, fast-paced and deadline driven environment.
Conducted interviews, by phone and face-to-face, with elderly, disabled and low-income populations to determine eligibility for Medi-Cal and Food Stamp programs.
Developed new forms, client correspondence and business procedures to allow processing of applications by mail in order to better serve populations that face barriers to physically getting to an application center.
Managed a large assigned workload to meet deadlines and ensure timely processing of cases.
Assisted in resolving client complaints and linked clients to other outside agencies and/or resources when necessary.
Created and presented innovative training materials at staff workshops using Microsoft Word, Excel and PowerPoint.
Researched and correctly applied Federal, State, and County regulations, polices, and procedures.
Graduated with Honors, GPA: 3.84