Survey Sampling International
Client Delivery Consultant (Project Manager)
July 2013 — Present
-Manage client expectations for online market research projects from questionnaire design and programming through sample fulfillment and data deliverables.
-Exceed client expectations through flawless delivery.
-Coordinate internal resources for project support.
-Provide guidance and troubleshoot project challenges during fielding.
-Consult with clients to leverage data collection services to meet research objectives.
-Collaborate and support Sales and Client Services in driving revenue growth through client relationship development that leads to referrals and repeat business.
-Communicate project updates and status in a responsive and consultative manner throughout project field.
-Administer internal customer relationship information at the project level through efficient project documentation.