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Silvia Straughter

Silvia Straughter

Ticket Agent

Emirates

Cambria Heights, New York 11411

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Swiss

Ticket agent

Inspect and verify passenger documentation
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing including handling and fee calculation if applicable
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance

Career medium 03
Career
Career medium 01

Emirates

Ticket Agent

To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Responsibilities
Inspect and verify passenger documentation
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing including handling and fee calculation if applicable
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Direct passengers through Customs, Immigration, and Quarantine, as required
Make public address announcements as required
Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
Produce all required, work-related documentation
Other duties as assigned

Career

Duty Free America

Senior Sales Representative

Provide assistance to the store manager,assist manager and or store supervisor in all aspects of operations.
Demonstrate outstanding sales and customer service skills
Generate sales in POS register system
Monitor loss prevention
Handle merchandising , pricing and adheres to custom regulations and all company policies and procedures as directed

Career medium 06
Career

The City University of New York

Certificate in computers, Computers

Springfield Gardens High School

Law