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Sifiso S.

Sifiso S.

Contact Center Facilitator

CCI

Durban Area, South Africa, za

Agribusiness and Market Development Facilitator with a variety of useful experiences in financial services, Telecommunications sector and International energy and retail sectors (UK & Australia),community development and Research . Currently pursuing a Masters In Science Degree to be in a position to provide policy consulta...

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CCI

Contact Center Facilitator

• Conduct product training , systems and assessments to new employees as well as training needs analysis to identify training opportunities for individuals, teams and functional areas
• Setting up training models, modules and processes for all new campaigns.
• Developing and implementing new strategies to improve training & development. Sourcing & developing new training material to improve performance on all existing campaigns.
International Experience :
UK and Australia markets
• Inbound and Outbound Facilitator .