Contact Center Facilitator
January 2013 — Present
• Conduct product training , systems and assessments to new employees as well as training needs analysis to identify training opportunities for individuals, teams and functional areas
• Setting up training models, modules and processes for all new campaigns.
• Developing and implementing new strategies to improve training & development. Sourcing & developing new training material to improve performance on all existing campaigns.
International Experience :
UK and Australia markets
• Inbound and Outbound Facilitator .