NTT DATA Information Processing Services Private Limited
Business Systems Analyst
May 2015 — Present
The responsibilities include:
1. Providing functional and technical support to US healthcare.
2. Part of Patientcare team and supporting Clindoc, Firstnet and Powernote modules mainly.
3. Providing support on Clinical Monitoring team.
4. Involved in Incident Management and troubleshooting the issues raised by end users.
5. Involved in Client communication for understanding of issues and providing resolution to issue.
6. Working on Monthly build raise as a request by Client.
7. Also working on Daily Change or build.
8. Part of Change Management team, and have delivered Changes discussed after requirement gathering from Client.
9. Documentation of all the new enhancements, builds and changes for future references.
10. Planning and implementation of Induction plan of new hires.
11. Cross-training of other team members.
12. Involved in Implementation of Cerner to new Client.
13. Involved in Validation to evaluate the gap in application.
14. Works on weekly and monthly reports to analyze the performance.