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Shona McKay

Shona McKay

Compliance Advisor

Scottish Water

Glasgow, United Kingdom, gb

Business Graduate currently part of the Metering Services Governance Team as a Compliance Advisor


Scottish Water

Compliance Advisor

As Compliance Advisor I work within the Metering Services Governance Team to support Metering Services Delivery and the wider Wholesale Services. My role is to support Metering Services and our Alliance Partners to meet market KPI's while still providing a high quality service and complying with policies and procedures. My main responsibilities are;

Investigate and work to resolve, prevent or minimise instances of non-compliance

Produce and maintain policies and procedures on Metering Services activity

Provide operational performance reports on both a planned, and ad hoc basis

Project Lead for LP Recharges within the Customer Services Financial Outperformance project

Manage Accredited Data Logger Installer Accreditation scheme for Metering Services

Monitor Metering Services Asset Inventory and facilitate updates and changes

Manage workload for Governance Administration team and continually coach and support

Manage enquiries and installations regarding household metering