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Shivani Womack

Shivani Womack

Senior Manager Business Operations

SendMe, Inc.

Business Operations at SendMe, Inc.

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Law Offices of Mark Webb

Office Manager and Legal Assistant

• Answered and directed phone calls appropriately throughout the office.
• Communicated with clients regarding status of cases and prepared client files
• Scheduled client meetings and arranged depositions.
• Drafted correspondence to businesses to subpoena medical records and prepared reports/summaries

Career medium 03
Career
Career medium 04

SendMe, Inc.

Senior Manager Business Operations

• Built and established relationships with vendors and account managers during weekly conference calls and meetings.
• Helped to conceptualize and create mockups for new innovative marketing flows. Assisted in testing and tracking flows to make measurable improvements to the marketing flows.
• Reviewed and approved all marketing creative (banners, landing pages, jump pages, IVR and text campaigns) for carrier compliance and mobile marketing requirements.
• Led monthly meeting to successfully establish a marketing effort for the upcoming month while taking into account forecasting metrics and marketing volume.
• Presented reports and audit analysis to Co-founder & VP of carrier relations in an effort to make data driven business decisions.
• Collaborated with a variety of teams to achieve common business goals and initiatives.

Career

SendMe, Inc.

Business Operations Manager

• Contributed to the launch of new mobile programs from ideation to realization.
• Submitted program briefs to carriers for approval to successfully launch various mobile products and services across multiple short codes.
• Collaborated with product team to provide compliance feedback and recommendations for core company websites.

Career medium 05
Career
Career medium 04

Brightgreen

Graphic Designer and Merchandise Associate

• Designed informative email brochures detailing new products and business/industry news and information.
• Worked with marketing lead to gather copy and imagery for bi-weekly email blasts.
• Connected with local lighting designers and prospective customers to promote products.

Career

SendMe, Inc.

Compliance and Program Manager

• Worked to efficiently resolve high severity audits and violations in a timely fashion while acting as liaison between SendMe and mobile aggregators.
• Assisted with the testing/verification process of website compliance changes in QA and production environment.
• Escalated, disputed and negotiated the penalties associated with carrier audits.

Career medium 03
Career
Career medium 01

SendMe, Inc.

Senior Customer Service Representative

• Managed and processed all incoming customer service inquiries.
• Created and implemented an IVR call system for customers to submit problems and technical issues in an effort to assist with customer satisfaction, ease and efficiency.
• Administered technical support to customers with content compatibility issues and provided download assistance.
• Assisted customers with managing their accounts and provided detailed information and answers about the services offered.

Career

San Francisco State University

Graphic Designer and Photographer

• Created Discourse online magazine, a publication that translated ASI subject matter and important student news into a creative vision.
• Organized the creation of design themes, written content and graphics for an informative magazine in conjunction with San Francisco State University.
• Collaborated with design team to create innovative design layouts in 3 printed publications

Career medium 05
Career

San Francisco State University

Bachelor's degree, Graphic Communications

Brunel University

Bachelor's degree, Design and Visual Communications, General

Los Angeles Pierce College

Associate of Arts (A.A.), General Education & American Sign Language