July 2016 — Present
My responsibilities at Pottery Barn vary from shift to shift. I always greet incoming customers into our store, ask if they need any assistance, and provide them with our current promotions. When working a closing shift, I always take time following the store's closure to restock any items on the floor, and make sure the sales floor looked it's best for opening the next day. If I am working an opening shift, I meet with our in-store visual team, and consult with them to decide if any of the store displays need to be changed. These changes range anywhere from changing merchandise on a display to making up a display bed.
When working with customers looking for an item that we did not carry in store, I consult with them about their needs and order the item from our distribution centers. While working with guests, I consistently referred guests that needed more design help to one of our "Design Associates" in order for them to be better served. I am also trained in stock functions, and if a Stock Associate was absent and/or late for a shift, I would often work for them, restocking merchandise, preparing merchandise for shipment, unloading merchandise, assisting sales associates when needed, and loading merchandise into customer's vehicles. While working as a Sales Associate, I processed retail credit card applications, loyalty rewards account applications, and issued reward certificates, for the guest.
In December 2016, I was awarded the "Catch the Spirit" Award. This award is coworker nomination based and is awarded on a quarterly basis. The CTS Award is awarded to a team member who exemplifies excellent customer service, a willingness to help others among the team, and to someone who goes above and beyond on a daily basis.