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Shiv Reed

Shiv Reed

Sales Associate

Pottery Barn

Minneapolis, us

I am a seventeen year old high school senior at Southwest High School in the Minneapolis Public Schools district. I am currently employed by the Williams Sonoma Corporation, working as a Sales Associate at a Pottery Barn retail location in Minnesota.


Pottery Barn

Sales Associate

My responsibilities at Pottery Barn vary from shift to shift. I always greet incoming customers into our store, ask if they need any assistance, and provide them with our current promotions. When working a closing shift, I always take time following the store's closure to restock any items on the floor, and make sure the sales floor looked it's best for opening the next day. If I am working an opening shift, I meet with our in-store visual team, and consult with them to decide if any of the store displays need to be changed. These changes range anywhere from changing merchandise on a display to making up a display bed.

When working with customers looking for an item that we did not carry in store, I consult with them about their needs and order the item from our distribution centers. While working with guests, I consistently referred guests that needed more design help to one of our "Design Associates" in order for them to be better served. I am also trained in stock functions, and if a Stock Associate was absent and/or late for a shift, I would often work for them, restocking merchandise, preparing merchandise for shipment, unloading merchandise, assisting sales associates when needed, and loading merchandise into customer's vehicles. While working as a Sales Associate, I processed retail credit card applications, loyalty rewards account applications, and issued reward certificates, for the guest.

In December 2016, I was awarded the "Catch the Spirit" Award. This award is coworker nomination based and is awarded on a quarterly basis. The CTS Award is awarded to a team member who exemplifies excellent customer service, a willingness to help others among the team, and to someone who goes above and beyond on a daily basis.

Southwest Senior High School

High School Diploma

Minneapolis Community And Technical College

Associates Degree, Early Childhood Education

Bachman' Floral

Garden Center Team Member

While working as a Seasonal Garden Center Team Member at Bachman's Floral, I provided assistance to guests and provided product information regarding the guests needs, or requirements. Sometimes, A guest would require more assistance, and I would match them with a Landscape Associate who may be able to be more helpful, because of their needs. I often provided information regarding in store classes and made recommendations to the guest regarding their requirements.

I often, recommended the guest open a rewards account for our store, and provided information about the program, and highlighted it's needs.

Lunds And Byerly's