NYC Department of Citywide Administrative Services
Change Management and Training Analyst
February 2016 — Present
Achieved a 75% increase of project completions during first year as Strategic Planner including PeopleSoft 9.2 upgrade, BMC Remedy Customer Relationship Management and reporting system, and web based Knowledge Management Portal; tracked three projects in FY 2016 for companywide goal increase over previous year.
►Developed a staff training program including training manual for the Change Management department that meets the needs of both staff members and the agency, and continuously improves the department.
►Formulate and define project plans that consider project strategy, goals, costs, and resource allocations using project management planning and scheduling techniques.
►Analyze training needs to develop new training programs or modify and improve existing programs. Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
►Train city employees on NYCAPS (New York City Automated Personnel system- proprietary HRIS). Translate agency strategies, goals, deliverables, and requirements into specific project plans and tasks incorporating industry knowledge resulting in successful project completions.
►Executes Microsoft Project software to establish project timelines, phases, activities, milestones, dependencies, and resource requirements in compliance with agency’s strategic direction.
►Track projects and produce various status reports and documents including project work plans, business requirements, budget analyses, project deliverables, schedules, monthly management reports, meeting minutes, solution recommendations, and test plans.