System Support Specialist II
April 2009 — Present
Provide Tier-2 technical assistance for computers and related systems to local and remote Enterprise users including printing, hardware/software installation, application support, email, and operating system support. Manage service desk ticket queue, maintain current inventory of hardware. Develop training materials and procedures. Set up and deploy new systems for employee use, including cabling, switches, and patch panels. Configure network printing for client computers. Configure and troubleshoot wireless connectivity for laptop users. Conduct diagnostics of computer related hardware and software to determine nature of problems.