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Sheldon Ball

Sheldon Ball

Field Service Technician

Flaman Group of Companies

Field Service Technician at Flaman Group of Companies

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Flaman Group of Companies

Field Service Technician

• Provide technical support for customers on start-up
• Service and maintenance of optical sorting machines
• Trouble shooting customer issues by telephone
• Recommend equipment and parts required
• Provide on-site technical training
• Diagnosing mechanical and electronic components
• Manage electronic parts inventory
• Available for emergency on-call service
• Willing and able to travel

Career medium 04
Career
Career medium 06

Dynalife

IT Help Desk Analyst

• Fielded incoming requests from end users via both telephone and e-mail in a courteous manner.
• Documented end user information including name, department, contact information, and the nature of the problem or issue.
• Prioritized and scheduled problems and escalated problems (when required) to the appropriately experienced technician.
• Recorded, tracked, and documented the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Applied diagnostic utilities to aid in troubleshooting.
• Accessed software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identified and learned appropriate software and hardware used and supported by the organization.
• Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring applications.
• Tested fixes to ensure problems were adequately resolved.
• Performed post-resolution follow-ups to help desk requests.

Career

TankSafe Inc.

Lead Hand/Supervisor

• Oversaw projects in the paint department.
• Supervised 5 employees.
• Engaged in problem solving and decision making on a daily basis to ensure deadlines were met.
• Maintained a very clean, safe and organized work space.

Career medium 06
Career

Northern Alberta Institute of Technology

Associate's degree, Computer Engineering Technology

Northern Alberta Institute of Technology

Associate's degree, Computer Engineering Technology