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Shayne Chang

Shayne Chang

Customer Quality Engineer

Guangzhou EELY-ECW Technology Ltd.

Customer Quality Engineer at Guangzhou EELY-ECW Technology Ltd.


Guangzhou EELY-ECW Technology Ltd.

Customer Quality Engineer

[1st stage] <served customer: AUO> <period: 2011.3~2011.9>

1.1 Communicated and disposed quality issues at customer site and their sub-contractors, submitted 8D report, verified the effectiveness of corrective and preventive actions;
1.2 Participated new product development flow, collected and summarized new products PPAP data for customer approval;
1.3 Prepared CIP report after customer quarterly QBR meeting, improved and reviewed weekly and monthly data, increased SQM Rating level;
1.4 Conducted customer annual QPA, QSA audit, followed up and closed non-conformance, observations and suggestions items;

[2nd stage] <served customer: SONY, Schneider> <period: 2011.9~2012.10>

2.1 Coordinated quality items of SONY quality agreement, participated to evaluate sample SPEC;
2.2 Drafted QCP of SONY type, compiled production line ABL abnormality management mechanism on the basis of history performance and further optimized ERP;
2.3 Familiar SAM, SQM, SPM model and G8D flow in Schneider supplier guide book;
2.4 Gathered cross-functional team with Schneider team continual con-call to improve major issues;

[3rd stage] <served customer: Samsung> <period: 2012.11~present>

3.1 Conducted quality issues handling, quality audit improvement, RMA at global Samsung factories;
3.2 Made and uploaded FAR, daily, weekly, monthly, ESD/EOS/ORT report in Samsung M-QIS;
3.3 Participated in the train and maintenance of Samsung SQCI system and internal improvement through feedback of system notification;
3.4 Negotiated with Samsung about quality issues claim and on-site DPPM target.

Career medium 04
Career medium 04

Shenzhen GEM High-Tech Co.Ltd

Quality Engineer

1. Compiled quality system documentation about quality-related department such as WI, SOP, SIP, CP and record sheet;
2. Trained and guided QA and QC colleagues about understanding and application of quality standard, quality report, reliability test;
3. Managed a series of work about calibration, maintenance, scrap for monitoring and measuring equipment;
4. Participated in the internal audit and management review, external audit and quality management system continual improvement.


Hunan University

Bachelor of Science (BS), Polymer material and engineering