January 2013 — Present
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As an assistant manager, I was responsible for overseeing store operations including customer service and administration; planning and managing merchandising, replenishment, product inventory, and loss prevention activities; ensuring friendly, fast and accurate processing of all PeachMac customer transactions; I am also responsible for creating a healthy and positive work environment which drives employee engagement and retention.
Responsibilities include: Being the first contact in the service department for customers, both in person and over the phone. I act as a liaison between the technicians and the customers. I recognize potential issues with repairs and customers and take appropriate actions to alleviate them before they escalate. I maintain customer satisfaction by precisely and accurately presenting repair details, setting proper expectations, and being clear, concise, and timely in communications.
Responsible for 23 employees, assuring that they meet and exceed their sales quotas. Under the direction of the Retail Store Manager, I am responsibly for assuring that the daily operations of the retail location are completed. This includes, daily paperwork, maintenance of inventory, the overall appearances of the sales floor, and the correct scheduling of direct reports.
My responsibilities consisted of meeting of exceeding sales quotas in an ever changing telecommunications environment. Offered consultation on home phone, DSL, wireless, and Dish Network/Direct TV sales which required adaptability and continuing education to stay well informed in a constantly changing industry. Used vast customer service skills in order to resolve billing and technical issues while working with a network my peers to provide a seamless experience that left our customers completely satisfied and willing to recommend both myself and AT&T.
Responsible for the planning and leading of both weekly worship services and yearly summer camps. Provided continuing musical training for musicians, singers and other worship team members. I also recruited new musical leadership when vacancies became available.
Responsibilities consisted of providing consumers with the correct wireless solution depending on their specific needs. This required knowledge of varies telecommunication companies such as AT&T, Centennial Wireless, Sprint, Verizon, and T-Mobile because all of these were sold at one kiosk.
Employed as a sales associate for Wal-Mart Inc. Responsibilities varied by department. I was responsible for assuring the proper placement and maintenance of inventory, while issuing the utmost level of customer service.