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Shawna Kim

Shawna Kim

Corporate Management Trainee (Rooms Division)

Hyatt Hotels Corporation

Rooms Division Corporate Management Trainee at Hyatt Hotels Corporation


Hyatt Hotels Corporation

Corporate Management Trainee (Rooms Division)

‣ Rotated through various departments: front office, housekeeping, reservations, telecommunications, sales and catering, human resources, culinary, in-room dining, stewarding, food and beverage outlets, accounting, finance, and revenue management
‣ Concentrated on the workings of the rooms division of a 351-room, AAA 4-star property with a strong focus on front office and housekeeping
‣ Assisted the guest services manager in promoting our hotel on various social media platforms through photos and promotions
‣ Performed guest recovery and follow-ups to ensure utmost satisfaction
‣ Revised checklists and implemented training schedules for the rooms division
‣ Completed !mpact training for Housekeeping Management which consisted of shadowing all types of housekeeping associates, creating boards, payroll, scheduling, purchasing, training, performing inspections, leading pre-shift meetings, etc.
‣ Learned Hyatt guest room standards and the perspective of room attendants by cleaning my own board
‣ Managed and worked closely with 62 employees in the housekeeping department and 15 employees in front office
‣ Gained experience in working with an outsourced staffing company
‣ Learned how to accommodate all aspects of having 2 airline companies as clients, 3 different crews staying daily
‣ Led the housekeeping department with standardization of guest rooms according to corporate standards; this included assisting in the management of inventories and purchasing of linen, pillows, and emergency evacuation signs
‣ Prepped guest rooms and public areas for site visits and VIP guests
‣ Focused daily on net promoter score and made necessary changes to operations to meet our goal of 64%
‣ Participated in numerous design thinking sessions to create new ideas that were actualized by new best practices within the rooms division

Career medium 04
Career medium 05

Hyatt Hotels Corporation

Corporate Campus Ambassador

-Represent Hyatt and create 'Hyatt Buzz' on campus
-Act as the liaison between the recruiters and students
-Encourage enthusiasm about Hyatt at various functions


Hyatt Hotels Corporation

Job Shadowee

-Job shadowed the Rooms Department (Housekeeping & Front Office)
-Job shadowed various functions of the Sales Department (Transient, Group, Meeting Connections, Meeting Space, Coordinator, Systems Administration)

Career medium 04
Career medium 03

Hyatt Hotels Corporation

Rooms Division Supervisory Intern (Guest Services)

‣ Supervised the bell attendants and concierge staff to ensure excellent and efficient service
‣ Experienced the environment and operations of a resort hotel at peak season
‣ Expedited runs and handled overflow at the bell/concierge desk


Starwood Hotels & Resorts Worldwide, Inc.


-Conducted research for the DOSM in regards to promotional amenities
-Prepared an inventory of plumbing, lighting, and guest room items in the engineering department
-Compiled new hire packets and created various calendars for the human resource department

Career medium 06

Wawa, Inc.

Customer Service Associate (Seasonal)

-Managed an average of 700 customers and $5000 of sales, per 9-hour shift
-Trained new customer service associates on the POS system

White Lodging Services

Rotational Employee

‣ Maintained guest satisfaction and the brand standards for Marriott Corporation
‣ Observed the workings of a hotel renovation of $1.5 million of the lobby, guest rooms, and F&B outlets
‣ Worked in the main food & beverage outlet for breakfast, as well as front office and housekeeping

Career medium 05

Polo Ralph Lauren

Store Associate

-Established knowledge about retail store operations
-Set up fashionable, strategic store displays

McDonald's Corp.

Crew Leader

-Trained new crew members, as well as advise the existing members
-Developed skills in delivering both quick service and high quality product

The Pennsylvania State University

B.S, Hotel, Restaurant and Institutional Management