Senior Technology Consultant at Citigroup
June 2009 — Present
Interview Subject Matter Experts, and review Functional/Business Requirements documentation to ensure that all documented functional and business requirements for revisions to proprietary software have been incorporated into on-line help. Work closely with Product, Technology, Quality Assurance and Training Teams. Edit and distribute on-line help for Citigroup's corporate clientele. Use Oracle UPK (On Demand) Software to document functionality and create various output including Powerpoint, Player, and Job Aid documents.