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Shawn Vester-Khan

Shawn Vester-Khan

Senior Technology Consultant at Citigroup

Eliassen Group

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Eliassen Group

Senior Technology Consultant at Citigroup

Interview Subject Matter Experts, and review Functional/Business Requirements documentation to ensure that all documented functional and business requirements for revisions to proprietary software have been incorporated into on-line help. Work closely with Product, Technology, Quality Assurance and Training Teams. Edit and distribute on-line help for Citigroup's corporate clientele. Use Oracle UPK (On Demand) Software to document functionality and create various output including Powerpoint, Player, and Job Aid documents.

Career medium 01
Career
Career medium 04

Fairdale Area Community Ministries

Youth Program Coordinator

• Planned creative curriculum and implement an after-school program for at-risk youth
• Supervised program assistant and volunteers; organize family events, field trips, and speakers who would provide education as well as entertainment
• Solicited contributions from community resources; fostered relationships with community partners
• Attended professional development and continuing education workshops
• Wrote grant proposals, developed publicity materials; provided written or oral status reports when requested
• Analyzed costs, and prepare budget for a twelve-month program

Career

Humana

Policy Consultant

• Developed Computer-based Training Modules using Information Mapping
• Used various software to create and produced original training manuals, policy and procedure documents, Standard Operating Procedures (SOPs) online survey production, editing, project management, and creating process and policy flows with management for new and current training
• Proficient in all Microsoft Suite products including Access, Excel, Publisher, Adobe Acrobat, and Documentum, also limited HTML knowledge

Career medium 06
Career
Career medium 06

The New York Times

Consultant

Developed Training Guides, Job Aids, Quick Reference, Power Point, and Simulations for SAP (IS-Media). Conducted training (classroom and webex) and train-the-trainer sessions at various locations throughout the NYC area. Training is for FI/CO and Advertising. Advised management regarding best practices, proofread, and recommend changes to documentation standards. Researched, designed, met with the tech team, and updated documentation and other training materials. Developed and presented ideas for changes and developed proof of concepts to client. Developed system screen mock-ups and templates, as needed.

Career

Allstate - Northbrook

OnDemand Consultant, Computer Resource Solutions

Developed training for HP Service Manager ITIL Application using On-Demand software.

Developed Training Guides, Job Aids, Quick Reference, Power Point, and Simulations for HP Service Manager application. Training materials are for enterprise-wide implementation with international implications. Advised management regarding best practices, proofread, and recommended changes to documentation standards. Researched, designed, and updated documentation. Developed and presented ideas for changes and present examples to client. Developed system screen mock-ups and templates.

Career medium 05
Career
Career medium 02

Abreon

Consultant

Edited Training Manuals for Oracle TMS application, and created formal documentation including BPDs, Student Guides, and simulations using UPK/OnDemand software. Developed outlines, style guides, storyboards, Excel spreadsheets, Standard Operating Procedures/Best Practices for a global implementation. Advised management regarding best practices, proofread, and recommended changes to documentation standards. Led editing, publishing, and standards development. Researched, designed, and updated documentation for new customized Oracle software implementation (TMS). Developed and presented ideas for changes and presented examples to client. Trained employees and developed job aids for Instructional Designers who will use UPK/OnDemand protocol. Developed system screen mock-ups and templates.

Career

MassMutual

Technical Writer

Created Training Manuals, process and procedure, and formal documentation with SMEs and Team Leads using OnDemand software (received three certifications in 2007 from Global Knowledge). Developed outline and workflow charts, Excel spreadsheets, Standard Operating Procedures/Best Practices, or materials for current and future projects and training, Advised management regarding best practices, proofread and recommended changes to documentation or efficiency of current processes. Led editing and standards development, SDLC. Researched, designed, and updated documentation for new customized CSC (ERP system) software implementation. Developed and presented ideas for changes and present examples to management. Trained employees and peers regarding Information mapping techniques, mainframe, and life insurance standard protocol. Developed system screen mock-ups and templates. Teamed with management and consultants to decide on change management approaches and likely outcomes.

Career medium 05
Career

Fruit of the Loom

Consultant

Developed SDLC doucumentation and training. Delivered training in tandem with QA manager.

CheckCare

Communications Mgr

Technical writing, training, client relations liaison

University of Louisville

MA, Sociology

University of Kentucky

BA, Communications

Universidad de las Américas, A.C.

Spanish

duPont Manual High School

High School Diploma, Math, Science, and Technology