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Shawn Dsouza

Shawn Dsouza

Associate Manager

Altius Customer Services Pvt Ltd

Mumbai Area, India, in

Over 14 Years of Experience in Managing Training and Operator for Both International and Domestic Processes across India and at an International Location.

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Altius Customer Services Pvt Ltd

Associate Manager

Responsible for Call Center Operational strategies by conducting Needs assessments, Performance reviews, and Capacity planning.
Currently leading a group of over 80 FTE within the verticals of Customer Service , Tech Support and FMCG