•Enthusiastically greet ALL
•"Get" clients' needs and suggest products accordingly
•Communicate product knowledge
•Pursue additional product knowledge
•Be aware of special events/skus
•Excellent client service and communication skills
•Move around "the stage", "back stage"
•Handle and apply cosmetic products
•Able to work flexible shifts
Possess complete knowledge of RCSH operation - Menu, guest relations, duties of service staff, greeting and seating of guests, reservations, all Open Table functions
-Convey hospitality to ALL guests
Give a cheerful fretting with sincere smile, professional attitude, make them want to return
-Recognize, greet and seat guests-
direct guests to bar/lounge, quote accurate table wait times, notify when table is ready, help transport glassware.
-Immediately report any incident of guest dissatisfaction
-Know the dress code and have manager handle any situation when needed.
-Answer telephone in 3 rings in a nice, informed manner
-Correctly take reservations
-Control flow of business and reservations
-First and last impression on guests.
-Enter, plan, and manage reservations/ floor plan.
-Constant in communication with servers/kitchen staff ensuring fairness and product availability during PEAK hours.
-Answer/direct calls to appropriate department
*Meet and exceed sales expectations
Use POS system to assist customers with purchases
*Greet guests/ be aware of all store sales and promos
Maintain department racks, floor and dressing rooms (30 mins)
*Answer phones ensuring guests are satisfied to best ability
*Be knowledgeable of all delivery options
-Perform food production duties
-Serve customers at the cash register
-Ensure operations excellence by adhering to the systems and standards of the store
-Maintain clean and organized workstation and ensuring a clean guest area
-Work in a team environment
-Communicate effectively with managers and crew members
-Support training of new-hire crew members
-Support management with quality control (RedBook)
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