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Shaun Spencer

Shaun Spencer

Customer service

Hospitality, beauty



Color consultant

•Enthusiastically greet ALL
•"Get" clients' needs and suggest products accordingly
•Communicate product knowledge
•Pursue additional product knowledge
•Be aware of special events/skus
•Excellent client service and communication skills
•Move around "the stage", "back stage"
•Handle and apply cosmetic products
•Able to work flexible shifts

Ruth's Chris Steakhouse


Possess complete knowledge of RCSH operation - Menu, guest relations, duties of service staff, greeting and seating of guests, reservations, all Open Table functions

-Convey hospitality to ALL guests
Give a cheerful fretting with sincere smile, professional attitude, make them want to return

-Recognize, greet and seat guests-
direct guests to bar/lounge, quote accurate table wait times, notify when table is ready, help transport glassware.

-Immediately report any incident of guest dissatisfaction
-Know the dress code and have manager handle any situation when needed.

-Answer telephone in 3 rings in a nice, informed manner
-Correctly take reservations
-Control flow of business and reservations

Career medium 03

Bistro Bis


-First and last impression on guests.
-Enter, plan, and manage reservations/ floor plan.
-Constant in communication with servers/kitchen staff ensuring fairness and product availability during PEAK hours.
-Answer/direct calls to appropriate department

Career medium 05


Sales Associate

*Meet and exceed sales expectations
Use POS system to assist customers with purchases
*Greet guests/ be aware of all store sales and promos
Maintain department racks, floor and dressing rooms (30 mins)
*Answer phones ensuring guests are satisfied to best ability
*Be knowledgeable of all delivery options

Career medium 06

Dunkin Donuts


-Perform food production duties
-Serve customers at the cash register
-Ensure operations excellence by adhering to the systems and standards of the store
-Maintain clean and organized workstation and ensuring a clean guest area
-Work in a team environment
-Communicate effectively with managers and crew members
-Support training of new-hire crew members
-Support management with quality control (RedBook)


Parkdale High School

Diploma, Business

The Aveda Institute

Pending, Esthetics

Prince George's Community College

Pending, Accounting