August 2011 — July 2015
Joined Amazon as a Risk Investigator and was promoted twice in 3 annual reviews, consistently earning a high Amazon ranking of the
outstanding performer. Learned a great deal about people management, the online risk industry, and Amazon’s quality metrics.
Conducted high-risk and time-sensitive investigations and risk analysis of sellers. Conducted performance and policy checks to prevent online fraud and protect Amazon's buyers and sellers. Handled CEO - level escalations and reporting of the same.
Provided floor support and assistance to senior managers for the TRMS department. Mentored employees and provided
feedback and coaching to individuals.
Managed a team of 20 employees. Monitored team’s performance against goals with trends and action plans. Conducted weekly team meetings with a focus on targets and achievements. Motivated theteamto achieve Amazon’s high targets. Created action plans for bottom performers and promoted employee growth.
Analyzed data of more than 60 employees on a weekly and monthly basis to review performance trends. Conducted analysis for stack ranking of the department's employees.
Managed workflow and coordinated the allocation ofwork across different global Amazon sites. Conducted employee shrinkage analysis and leave planning.
Member of the pilot team which launched Amazon’s Compliance and Sanctions team within the TRMS department. Involved in the set-
upof the team’s quality and performance metrics, SOPs and operational process in line with Amazon’s policies.
Conducted brainstorm sessions with investigators, team leader, and managers to identify loopholes and areas for improvement.
Generated innovative ideas to continuously improve the process and make it more robust. Worked on multiple projects to improve
tools, SOPs, and SLAs.