General Manager - Upstate NY/PA
June 1990 — Present
Successful operational leader in Corporate Business Dining operations for Fortune 100 and Fortune 500 clients. Consistent track record for driving results, exceeding financial targets, KPI's and client objectives.
Develop and mentor high performing teams including food service directors, chefs, catering managers and supporting associates. Focus on accountability, culinary and labor productivity to continually drive results.
Deliver on client and customer expectations in dining services, catering services, event/meeting planning and strategic planning initiatives.
Representative responsible for negotiating three collective bargaining agreements.
Serve Safe certified
Pathways to Leadership, Certified Trainer
Hospitality Customer Service Brand, Certified Trainer