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Sharitta Marshall

Sharitta Marshall

Vision Development Director

MNM Consultants

Phoenix, AZ

I help entrepreneurs deal with the overwhelming, stressed, unfocused, and scattered feelings that come with being an entrepreneur through Vision Development and Goal Planning.

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“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ― Maya Angelou

MNM Consultants

Vision Development Director

MNM Consultants is passionate about the growth and development of businesses. We believe that the vision of the business is just as important as the product/service. We focus on making sure that the vision and execution of the business align for the greatest desired outcome. Services include vision discovery, business alignment, vision building, and vision implementation. Our mission is to ignite the passion that is your business.


TSYS

Associate Business Development Director

• Work with product managers, sales and finance to produce complex, high quality business cases that will be used to vet opportunities.
• Align metrics reporting, revenue plans, business cases, product roadmap and segment strategy for product management.
• Work with product leadership to define, measure, and track individual and department goals.
• Manage monthly metrics reporting for merchant segment product management.
• Work as a liaison to Legal and Vendor Management on vendor contract negotiations and new vendor implementation.
• Prepare product revenue projections for internal use by product for new product initiatives.
• Organize product management business routines including product leadership staff meetings, monthly reporting and business case reviews and approvals.
• Analyze and discuss actual product performance against benchmarks for metrics, revenue forecasts, expense variance and product business cases.
• Produce product department expense forecasts and budgets; analyze, understand and communicate variances.
• Manage publication of the product roadmap.
• Work with product management peers to vet and document general availability dates for internal and external communication.
• Assemble concept docs to document justifications, tactical descriptions and competitive information.
• Attend sales meetings to ensure proper alignment with product management. Work closely with sales support to coordinate goals.
• Provide assistance to product managers with project prioritization.
• Provide the weekly operational update to cross-organization peers on behalf of product management when senior product leadership is not available to present.

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Career

Xerox

Systems Operations Manager

•Responsible for managing the resolution of system incidents. Management includes documenting issues, working with support teams to identify root cause and resolution path, prioritizing code releases, and managing UAT. Responsible for all communications to internal and external teams
•Responsible for managing system enhancements. Management includes development of business cases, written requirements, solution scoping and documentation, benefit/effort prioritization, project management, code release schedules, and quality assurance
•Responsible for managing user reporting requirements. Management includes development of reporting requirements, benefit/effort prioritization, project management and quality assurance
•Responsible for addressing and resolving escalated customer, sales rep, and management system/operational related issues – Level 1 and Level 2 support
•Work with web team in synchronization of web accounts. Work with web team to manage the Ishop and Web Services. Management includes documenting issues, working with development teams to identify root cause and resolution path, prioritizing code releases, and managing UAT
•Work with web team to manage the Web Services and Reporting enhancements. Management includes written requirements, benefit/effort prioritization, project coordination, code release schedules, and quality assurance

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Career
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Choice Hotels International

Mobile and Emerging Channels Business Analyst

•Created Cost/ROI structure for business initiatives
•Research current and future ecommerce marketplace trends
•Manage product requirement documents and building business cases that shape business development and delivery quality customer service
•Created project scope, cost/benefit and risk analysis
•Utilized Microsoft Project/SharePoint to track project time lines and milestones
•Created time deadline deliverables for projects
•Facilitate inter departmental team meetings for project planning and implementation
•Develop, incubate and execute new mobile apps and mobile web opportunities
•Developed and implement recommendations for current and future projects
•Measure mobile revenue over time periods, devices, and mobile applications used
•Research key demographics for SMS pilot program
•Create and implement recommendations for current and future projects
•Created developer tier commission structure
•Conducted vendor contract negotiations
•Created and facilitated internal Hack Day for developers

Career

Choice Hotels International

Paid Search Intern

Assisting with the company’s Pay for Performance PPC program. Launching, monitoring, analyzing and communicating effective and ineffective areas of a paid search program. Report creation & analyze key metrics in order to identify, recommend and implement changes serving to increase the performance of the overall search program.

•Conduced market research and monitor competitors activities and market trends
•Created of seasonal newsletter with current promotions to be used by affiliate marketers
•Managed multiple paid search campaigns across all major search engines on daily basis
•Created paid search ad lines
•Interpreted search engine weekly and quarterly reports

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Career

Arizona State University

MBA, International Business/Marketing

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Bear Fruit Hair

Marketing Manager

Develop, establish and maintain marketing strategies to meet organizational objectives. Effectively management of the marketing, social media and promotional activities.

Major Contributions:
Manage and coordinate all marketing, advertising and promotional staff and activities.
Conduct market research to determine market requirements for existing and future products.
Deliver marketing activities within determined budget.
Develop and implement marketing plan and projects for new and existing products.
Develop pricing strategy.

Computer programs utilized:
Social Networking Sites, ISSP
Microsoft Office, Word, Excel, PowerPoint, Outlook, Internet Explorer

Career

SWAROVSKI NORTH AMERICA

Retail Sales Consultant

Maximized sales opportunities, achieves individual performance targets, contributes to the overall store performance targets, and created a "Crystal World" for all new and existing Swarovski customers.

Major Contributions:
Exceed customer service expectations.
Process daily shipments, charge send orders, sales orders, and damaged product.
Maintain store appearance and properly handle product.
Research and monitor competitors activities and communicates trends to supervisors.

Computer programs utilized:
Handle customer sales transaction using Retail Pro and POS systems.
Microsoft Office, Word, Excel, PowerPoint, Outlook, Internet Explorer

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Career
50 career 10

COACH CORPORATION

Retail Sales/Stock Associate

Maintained outstanding customer service as per Company standards, generating sales, merchandising, and safeguarding company assets. Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintained an awareness of all promotions and advertisements. Assisted in floor moves, merchandising, display maintenance, and housekeeping . Assisted in processing and replenishing merchandise and monitoring floor stock. Aided customers in locating merchandise. Communicated customer requests to management. Assisted in completing price changes within the department. Participated in year-end inventory and cycle counts. Assisted in ringing up sales at registers and/or bagging merchandise.
Major Contributions:
Used product knowledge and selection to provide exceptional service to customers and build your sales
Built lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events
Performed merchandising tasks, such as stock, re-merchandising, display, price markdowns, and transfers.
Handled sale transactions in a timely manner, thanking customers for their purchase and invited them return.
Processed online orders using Web order system.

Computer programs utilized:
Handle customer sales transaction using POS systems
Internet Explorer

Career

VISTEON CORPORATION

Capacity Planner

Managed the day to day forecasting and scheduling for select parts at the Visteon Sterling Heights Axle plant. Ensured strategic goals were met through forecast modeling, collaborative planning, effective communication, while insuring forecast alignment with strategic goals.
Maintained select parts of the Ford and Visteon scheduling production systems utilized for forecasting and scheduling. Established a statistical baseline forecast for all departments. Provided clear communication of the forecasted workload, changes, assumptions, and inputs to the Senior Leadership team. Formulated recommendations based upon analysis, data and input from users and departmental management. Maintained events calendar (site wide meetings, huddles, quarterly business reviews) and ensure that impacts to the business were captured, analyzed and recommendations were made on staffing are delivered in a timely manner. Partnered with Senior Management to understand the key drivers of volume and incorporate into forecasting and planning. Identified and researched quality risks for problem resolution and management notification. Maintained a close working relationship with all departmental leadership in developing staffing strategies.

Major Contributions:
Created database monitoring inventory usage, cost, and reduction for adherence to budget objectives.
Identified problem areas in production system that resulted in a 30% decrease of inventory loss per fiscal year.
Collaborated with production team members to execute manufacturing plan in order to meet internal and external customers' needs.
Generated / presented Corporate Procurement and Receiving orders for outside vendor / supplier services.
Prepared daily reports advising production team of inventory and system stats.

Computer programs utilized:
Microsoft Office, Word, Excel, PowerPoint, Outlook, Internet Explorer

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Career
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Ford Motor Company

Material Control Supervisor

Supervised and directed work force in automotive environment. Facilitated smooth material flow from supplier to transportation stations. Ensured inventory record integrity. Championed safety and housekeeping initiatives. Optimized/implemented Lean Distribution principles. Extensive understanding and knowledge of applicable processes (material flow, inventory management, material handling, equipment lay-out, manufacturing / assembly bottleneck identification, station readiness / layout, driver efficiency assessments etc.) and office automation systems (Microsoft Office Suite. Demonstrated thorough understanding and mastery of their particular PC processes

Major Contribution:
Reduced overtime by 20% by successfully coordinating staffing and scheduling to maximize efficiency and productivity.
Collaborated with Senior Executives in daily focus meetings to discuss general / forecasted business ideals.
Reduced stock error by 10% by conducting daily Quality Control (QC) audits.; budget objectives, saving the company $2 million.
Administered employee evaluations and counseling sessions to facilitate hiring and termination of temporary employees.

Computer programs utilized:
Microsoft Office, Word, Excel, PowerPoint, Outlook, Internet Explorer

Career

Howard University

BBA, Marketing