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Shannon Palmer

Shannon Palmer

Call Center Manager

Atlantic Water Products

Versailles

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Ablecare Home O2 and Medical Equipment

Patient Intake Specialist/Front Desk

talk directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. Contacting external sources, such as patients and payers, to obtain coverage and authorization information, Inbound and Outbound calls

Career medium 01
Career
Career medium 03

Maryland Respiratory Group

DME Billing Specialist/Customer Service Specialist

Posting billing data, Contacting external sources, such as patients and payers, to obtain coverage and authorization information, Inbound and Outbound calls and Verifying the accuracy of billing data and working to ensure that systematic revisions.

Career

Atlantic Water Products

Call Center Manager

Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. Take calls that your agents can't handle and be available when an agent appears to need assistance. Manage a team of call center agents.

Career medium 05
Career
Career medium 02

Frederick Law Group

Contracts Manager/Debt Advisor

researching cases, identifying and discussing appropriate options,
providing information, offering support, compiling financial statements, preparing/distributing publicity materials and displays, attending meetings and composing contracts.

Career

Gov. Thomas Johnson High School

Diploma