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Shannon McLellan

Shannon McLellan

Convergys Canada

Lower Sackville, NS

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Convergys

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Customer Service Representative - 2002-2003
Email Customer Service Representative - 2003-2004
Senior Lead Resolutions Specialist - 2004-2005
Technical Support Representative - 2005-2007
Consumer Data Support Representative - 2007-2011
Online Chat Technical and Warranty Representative - 2011-2013
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Efficiently performed problem analysis and resolution for billing and technical issues
Used project knowledge and attention to detail to ensure customers' needs were met
Communicated with customers through phone, email, teletypewriter, and online chat with courtesy
Adapted to the needs of the client

Career medium 02
Career

Subway

Sandwich Artist

Zellers' Skillet Restaurant

Chef

Harvey's

Supervisor

Managed staff and
Flexible. School hot lunch program.

Calculated payroll and end of week paperwork.
Did weekly inventory

CompuCollege

Information Systems Technology

Received Honours Diploma in Information Systems Technology, with an A+ Certification and a Certified Novel Administrator certification.
Volunteered as a peer tutor.

Education medium 01
Education