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Shannon Duggan

Shannon Duggan

Columbus, GA

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DIRECTV Home Services

Field supervisor

I am responsible for 17 techs. I perform live qa visits with the technicians. I handle customer issues. I train on new products. I run the weekly meetings. I perform monthly performance reviews. I complete daily reporting. I deliver equipment when needed. I work with dispatch to handle any issues that come up. I keep technicians informed on changes in policy and procedure . I perform ladder inspections on a monthly basis. I perform truck inspections on a monthly basis. I also perform hazard assessments on a monthly basis on all techs. I assist the warehouse in making sure they have all the request in on time. I perform damage claims and auto accidents and work comp claims. I communicate with techs with email and over the phone on a daily basis.

Career medium 03
Career
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