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Shannon Duggan

Shannon Duggan

Columbus, GA


DIRECTV Home Services

Field supervisor

I am responsible for 17 techs. I perform live qa visits with the technicians. I handle customer issues. I train on new products. I run the weekly meetings. I perform monthly performance reviews. I complete daily reporting. I deliver equipment when needed. I work with dispatch to handle any issues that come up. I keep technicians informed on changes in policy and procedure . I perform ladder inspections on a monthly basis. I perform truck inspections on a monthly basis. I also perform hazard assessments on a monthly basis on all techs. I assist the warehouse in making sure they have all the request in on time. I perform damage claims and auto accidents and work comp claims. I communicate with techs with email and over the phone on a daily basis.

Career medium 03
Career medium 04

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I had to go to each customers home and inspect for insects and develop a plan to control and eliminate the issues the customers were having. I sold the services door to doer while running the route.



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Career medium 04

Ranum high school

Diploma, General

General degree from high school