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Shannaz Bernard

Shannaz Bernard

La Horquetta, Arima


SMT Direct

Customer Service Representative

- Contacted potential clients regarding Rogers services, responded to questions, provided information regarding program options.

Career medium 05

Omega Direct Response

(CRS) Telemarketing PT

- Collections
- Did Out / Inbound calls
- Bank Ratings
- Payments via credit cards, checking accounts, debit card and western union also learnt about NSF fees / late fees


Telus Mobility

Call Centre Representative

Assisted loyal / potential clients regarding Telus services, responded to questions, seeking the best interest of clients ; requested service assisting them choose the most suitable package for their everyday mobile need.

Career medium 04
Career medium 01

Max Brown

Sales Clerk (Seasonal)

Assisted customers, operated computerized cash registers, answered incoming calls, arranged clothing racks,clean up store after closing,took messages and provided information to customers and other affiliated stores.


George Brown College

Introduction to Business Mangement

George S. Henry Academy

High School


Diego Martin Government Secondary