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Shanita Wiggins

Shanita Wiggins

Front Desk Assistant

Eastern Virginia Ear Nose & Throat Specialty

Norfolk, Virginia Area

Pursuing a position that will allow me to utilize proven customer service skills and also allows for continued development and professional growth within the organization Skills Highly motivated Analytical thinker Exceptional organizational and people skills Multi-tasker Experience with All-Scripts Professional EMR ...


Eastern Virginia Ear Nose & Throat Specialty

Front Desk Assistant

The front desk staff greets incoming patients, directing them in person or by phone to the proper areas. Front desk workers also greet professionals such as pharmaceutical representatives or consulting doctors. The medical receptionist is also responsible for keeping the flow of patients moving smoothly and maintaining a neat front area.

Collecting Patient Information

A patient's statistical information may change between visits. The front desk staff verifies the patient's current address, phone number and allergy information. Regular insurance verification may also be necessary. Front desk staff will need to locate, review and update paper and computer files for the physician. Some other duties are collecting electronic medical records and laboratory results.

Billing and Coding

One of the most important duties of the front desk medical worker is billing and coding. Collecting copayments and processing insurance claims are also duties for front desk help. Medical coding requires assigning specific costs to the correct medical procedures. Medical professionals and insurance companies use codes to qualify costs.

Making Appointments

Another important front desk duty is making follow-up appointments. The medical office assistant reviews the schedule, locating an appointment date according to the time period recommended by the physician. Also, front desk office help assists the patients when they need appointments for referred specialists, surgery or hospital procedures. These tasks require proactive efforts and a helpful attitude.

Minor Office Equipment Usage

Medical office assistants in the front office must be able to operate a fax machine, copier, label printer and multi-line phone systems. They should have a working knowledge of basic computer systems and be able to navigate the office's computer network. Minor office maintenance such as loading printer paper and changing toners may also be necessary.

Libert Tax

Tax Preparer

1) Prepares income tax return forms for individuals and small businesses: Reviews financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return.

2) Interviews client to obtain additional information on taxable income and deductible expenses and allowances.

3) Computes taxes owed, using adding machine, and completes entries on forms, following tax form instructions and tax tables.

4) Consults tax law handbooks or bulletins to determine procedure for preparation of atypical returns.

5) Occasionally verifies totals on forms prepared by others to detect errors of arithmetic or procedure.

6) Calculates form preparation fee according to complexity of return and amount of time required to prepare forms.