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Shanice Harding

Shanice Harding

Parking Attendant

The National Zoo

Clinton, MD

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The National Zoo

Parking Attendant

• Provided an elevated customer experience to generate a loyal clientèle.

• Politely assisted customers in person and via telephone.

• Developed reputation as an efficient service provider with high levels of accuracy.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

• Achieved sales goals and service performance requirements of $amount through new customer sales.

• Asked open-ended questions to assess customer needs.

• Set up and explained new membership contracts.

Career medium 02
Career

Montgomery Community College

Bachelors, Computer science