The National Zoo
April 2009 — Present
• Provided an elevated customer experience to generate a loyal clientèle.
• Politely assisted customers in person and via telephone.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Achieved sales goals and service performance requirements of $amount through new customer sales.
• Asked open-ended questions to assess customer needs.
• Set up and explained new membership contracts.