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Shanae Hoagland

Shanae Hoagland

Training Instructor


Fort Walton Beach, FL


Visionary Destin

Front Desk Receptionist

•Answering visitors' enquiries about a company and its products or services
•Directing visitors to their destinations
•Sorting and handing out mail,
•Answering incoming calls on multi-line telephones
• Setting appointments, filing, records keeping, keyboarding/data entry
•Performing a variety of other office tasks, such as faxing or copying and to keep the lobby area tidy

Career medium 04
Career medium 03

Florida State University


• Work with elementary children when classroom instructions are not sufficient
• Monitor for evidence of reading disabilities that classroom teachers may not notice
• Conduct intensive reading and learning sessions extensively with students to help them improve specific reading skills such as comprehension strategies
• Use assessment and observation data to target student who need additional remediation, thus impacting struggling readers



Front End Cashier

• Counted monies in drawer prior to shift, thus ensured a correct total and adequate change in drawer
• Greeted customer entering the establishment
• Issued receipts and change due to customers
• Completed sale transactions
• Computed and recorded totals of merchandise
• Maintained a clean and orderly area
• Request information and/or assistance using paging system
• Resolved customer complaints
• Worked customer service duties; handling refunds, making returns, filling orders for special projects

Career medium 02
Career medium 06

ByrdDog Entertainment


Enrolled and processed new members, prepared new member packets, created invoices and receipts for monies received from clients, prepare daily activity log sheets concerning monies received, transferred monies received, via chain of custody slips to the accounting and finance department. Responded to delinquent accounts, took member complaints, researched billing errors and took corrective actions when printouts revealed erroneous information. Note: Responsible daily for petty cash drawer of $1,500.00.


Community Bank


• Provided excellent teller services; smiled and greeted customers
• Processed transactions accurately and efficiently in accordance with established policies and procedures, thus building customer confidence and trust
• Identify customer needs; referred financial products and services
• Followed fraud prevention and security procedures
• Resolved basic service issues and/or referred to appropriate associate to guarantee customer satisfaction and retention

Career medium 04
Career medium 04


Training Instructor

• Trained and briefed all newcomers upon their arriving to Japan
• Trained and provided information to supervisors of all incoming personnel
• Consistently briefed my supervisor on the stats pertaining to all personnel trained and untrained
• Kept an accountable log daily concerning all personnel completing their initial in-processing


Ft. Walton Beach High School

HS Diploma