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Shamia Turner

Shamia Turner

Phone Banker

Wells Fargo

Richmond, VA 23222


Wells Fargo

Phone Banker

answered an average of 80 calls per by addressing customer inquires

demonstrated strong listening skills to assist callers with inquiries and locate a product that can beneifit them further 

overcame customer banking concerns and escalations

described products and services to customers and accurately explained details

sold products and services and achieved aggressive sales goals that were measured daily

asssisted team with talk-off techniques to increase performance and stats

Career medium 05
Career medium 02

TLK Group

Sales Rep

answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing information on Comcast and Verizon Wireless products

described products to customers and accurately explained details and care of merchandise

asked probing questions to determine customers need and upsell products

scheduled appointments for customers to have Comcast services installed

received incentive based on sold items and met goals weekly

assisted with floor support for new hires


Capital One

Risk Associate

became familiar with and followed company policies and produres and its frequent changes

managed inbound and outbound calls

probed to contact customers

followed call guidance to maintain steady call flow

performed account level research 

educated customers on account statuses and attempted to secure payments or payment arrangements to move their accounts out of collections

overcame objections that customers had about making payments on their accounts(s)

attempted to solve customer problems and provided positive customer experiences 

achieved standard monthly goals and metrics

Career medium 04
Career medium 03

Cash - 2 - U Payday Loans

Customer Service Rep

politely assisted customers in person and via telephone

operated cash transactions, accounts payable/accounts receivable 

input customer information into the eCheckTrac computer system

filed customer folders alphabetically

made collection calls to past due customers

verified customer funds in bank accounts

cashed personal, payroll and government checks

answered a five line switch board 

handled and resolved customer questions and concerns with speed, accuracy and professionalism

faxed various paperwork to other Cash-2-U locations


Market One

Sales Associate

greeted and assisted customers entering establishment

operated cash registers and electronic scanners

maintained clean and orderly checkout areas

Career medium 05

Junior Achievement of Central Virginia, Inc.

Administrative Support/Intern

*Seasonal through Partnership for the Future*

accurately tallied volunteer and teacher surveys

copied documents for presentations

entered new individuals and gifts into Raiser's Edge database

distributed incoming mail

filed various paperwork to rightful designations

filled in for office Administrative Support needed




greeted and assisted customers entering establishment

counted money in cash registers at the beginning of shift to confirm amounts are correct and that there was sufficient change

operated cash registers and electronic scanners in various departments

processed returns and exchanges

issued receipts, refunds, credits and change due to customers

received payment by cash, check, credit cards and automatic debits

maintained clean and orderly checkout areas

Career medium 02

James Madison University

Finance and Psychology

attended from August 2007 - December 2007

J Sergeant Reynolds Community College

Advanced Studies High School Diploma, Dual Enrollment

George Wythe High School of the Arts

Diploma, Academics

3.29 GPA

Senior Class President

Member of Future Business Leaders of America