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Shakilya Sutton

Shakilya Sutton

Customer Service Team Lead

Fast Lane

Customer Service Representative

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Fast Lane

Customer Service Team Lead

As a Customer Service Representative with Fast Lane Education and Consulting, I act as the first point of contact for our customers and partners.

I am responsible for answering incoming calls, processing student registrations using event manager software, researching student accounts, generating weekly reports for management, and other related duties.

Career medium 06
Career
Career medium 01

312 Marketing, Inc.

Human Resources Administrative Intern

• Sourced potential candidates for entry level position via applicant database
• Screened and qualified resumes of potential candidates to be contacted
• Maintained candidate database within applicant tracking software system
• Used professional phone etiquette while scheduling initial interviews
• Conducted initial interviews for entry level candidates
• Performed general administrative duties and assisted in the coordination of corporate giving fundraising events

Career

Lotus Survival Foundation

Fundraising and Development Intern

• Created and implemented a strategic in-kind donation campaign for a fundraising event
• Drafted cold call solicitation scripts to be used by volunteers
• Researched corporate philanthropy processes and prospects
• Maintained donor prospect profiles for over 300 corporations
• Created and updated donor and prospect databases
• Solicited corporations to encourage their support of the foundation
• Followed up with prospect leads and donors to ensure stewardship
• Publicized fundraising event via print materials and social media

Career medium 02
Career
Career medium 03

Ameriprise Financial

Advisor Assistant/Marketing Support

• Maintained files and data of 250+ financial planning clients
• Generated annual Strategic Portfolio Service client reports
• Prepared client folders with data and past agendas for advisor’s weekly meetings
• Recruited qualified advisor assistant candidates
• Screened resumes of potential candidates before interview selection
• Trained new hires in advisor assistant intern role
• Provided support to the Marketing Specialist with client appreciation events
• Processed client charitable donation requests
• Performed general administrative duties

Career

Susan G. Komen

Marketing Intern

• Assembled Go Pink Fundraiser informational packets
• Collected Race for the Cure donations and registration forms
• Conducted a Bake Sale which raised $305 for the affiliate within 3 days
• Decorated Fayetteville Street in Raleigh for the Downtown Go Pink Event
• Distributed Race for the Cure promotional materials throughout Raleigh and Durham
• Solicited businesses in the Raleigh-Durham area to gauge interest in the Go Pink Campaign
• Volunteered as a rover during the Race to promote Breast Health Awareness

Career medium 06
Career

SECU

Fedline Services Representative

• Redeemed member savings bonds
• Replied to member concerns via email
• Entered member account data accurately
• Processed member savings bonds applications

EXPRESS

Sales Associate

• Greeted each customer with a smile
• Maintained a clean and friendly environment surrounding my work area
• Assisted customers with selecting merchandise for purchase

Career medium 06
Career
Career medium 02

SECU

ATM Operations Technician

• Performed day-to-day system maintenance of the branch ATM
• Managed and maintained efficient ATM monitoring processes
• Maintained sufficient cash levels based on weekly forecast
• Retrieved member deposits and bill payments from the ATM daily
• Processed member deposits and bill payments from ATMs in the surrounding areas
• Scanned teller daily ticket work

Career

North Carolina State University - College of Management

BS: Business Administration, Human Resources