September 2006 — Present
My job was in a call center environment where required multi tasking. Greet customers with excellent service by asking questions and active listening to understand their needs and concerns. Educate customers by explaining bills, service, Cox policies, and prices. Determine appropriate answers and solutions for customers issues, build loyalty by placing follow ups. Document call details and setting new account information into computer, and completing forms requiring additional assistance. Grow the company through sales and promote services. Assist with minor troubleshoot by partnering with technical support.