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Shady Rabie

Shady Rabie

Senior Retail Account Officer

BNP Paribas

Senior Retail Account Officer at BNP Paribas

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BNP Paribas

Senior Retail Account Officer

Attract, serve, and retain existing and potential customers, sell the bank’s products and services to maximize the bank’s profitability and to meet and exceed customer expectations.
A) Selling and Cross Selling
•Sell and cross-sell bank products and services to customers to achieve business targets and maximize bank profits.
•Identify opportunities to sell additional products whilst conducting the sales process.
•Assist the Head of Individual Banking the Marketing and Sales Strategy in order to achieve targets.
•Coordinate with all departments of the bank to finalize sales process.
B) Quality Service
•Receive and Advise customers and non-customers in order to satisfy their needs and build a long-term business relationship with them.
•Follow up with existing and potential customers in order to retain and attract them.
•Receive, handle and resolve customer complaints (verbal/written) in a timely manner to maintain or increase customer satisfaction .
C) Responsible for entire corporate payroll starting from accounts opening for the employees, transferring their salaries and selling them the bank products (Cash Loans, Auto Loans, Mortgage Loans, Credit Cards and Saving Account)
D) Others
•Help and support the Collection Department with matters regarding delinquent customers, as to ensure full payment of the overdue amounts to minimize Risk exposure.
•Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank’s policies and procedures

Career medium 03
Career
Career medium 02

CIB

Customer Service Representative

-Sells consumer banking products to existing and new branch customers ( Personal Loans, Credit Cards, Auto Loans, Morgage Loans etc. )
-Ensure achieving the monthly and yearly target set by the branch manger .
-Ensure that all customer interaction begins with the standard service greeting.
-Receive the customer’s requests for issuing the various certificates.
-Maintain and meet the service quality standard that has been set.
-Strive towards meeting and exceeding customer expectation and requirements in each interaction.
-Be vigilant and alert on any possible frauds/risks, and provide feedback to direct supervisor for guidance and assistance.
-Coordinate with departments/units to resolve any customer problems and queries.
-Cross sell, products based on customer potential and needs.
-Provide customers with basic information on all products/services.

Career

Citi

Telesales Representative

-Call predetermined leads or the bank existing customers to proactively sell the bank products such as Personal loans, Credit Cards, Internet Cards, Auto Loans etc.
-Ensure that all customer interaction begins with the standard service greeting.
-Provide customers with basic information on all products/services.
-Offer and negotiate the required product by the customer.
-Close the sale with the customer with his required product by processing his request to the account fulfilment department.
-Strive towards meeting and exceeding customer expectation and requirements in each interaction.
-Be vigilant and alert on any possible frauds/risks, and provide feedback to direct supervisor for guidance and assistance.
-Coordinate with departments/units to resolve any customer problems and queries.
-Ensure that I achieve the monthly target set by my team leader.

Career medium 01
Career

Helwan University Cairo

Bachelor of Commerce (B.Com.), Accounting (English Section)

Maadi Language School

High School, Literary Studies