Senior Retail Account Officer
February 2012 — Present
Attract, serve, and retain existing and potential customers, sell the bank’s products and services to maximize the bank’s profitability and to meet and exceed customer expectations.
A) Selling and Cross Selling
•Sell and cross-sell bank products and services to customers to achieve business targets and maximize bank profits.
•Identify opportunities to sell additional products whilst conducting the sales process.
•Assist the Head of Individual Banking the Marketing and Sales Strategy in order to achieve targets.
•Coordinate with all departments of the bank to finalize sales process.
B) Quality Service
•Receive and Advise customers and non-customers in order to satisfy their needs and build a long-term business relationship with them.
•Follow up with existing and potential customers in order to retain and attract them.
•Receive, handle and resolve customer complaints (verbal/written) in a timely manner to maintain or increase customer satisfaction .
C) Responsible for entire corporate payroll starting from accounts opening for the employees, transferring their salaries and selling them the bank products (Cash Loans, Auto Loans, Mortgage Loans, Credit Cards and Saving Account)
•Help and support the Collection Department with matters regarding delinquent customers, as to ensure full payment of the overdue amounts to minimize Risk exposure.
•Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank’s policies and procedures