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Şevket Özengin

Şevket Özengin

Commercial Affairs System Specialist

Novo Nordisk A/S

İstanbul

Commercial Affairs System Specialist - Novo Nordisk A/S

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Novo Nordisk A/S

Commercial Affairs System Specialist

E-Invoice and Drug Tracing System

Career medium 05

Atos

System Support Specialist

Atos is a Global IT company which has branch offices all around the world. I was working on their Outsource IT projects on customers location. My responsibilities are
*On-site Security systems
-Network Security (insightX)
-E-mail Security (Signatures)
*IT infrastructure maintenance
*Backup Systems (Symantec Backup Exec 2010 R3, Hp Tape drives)
*IT purchasing (server, notebook General IT equipments)
*Monitoring Data line between main office and branc offices
*Hardware and software problems on end-user computers
*Server installations and managements (Windows server family and HP servers)
*Giving Revelant support on ERP applications
*SLA Monitoring
*Escalating problems to high level support

Career

SPSS Turkey

IT Specialist

SPSS which is an American statistics and data mining software And Company.And my responsibility is in Turkey branch office Giving technical support of the software programs that are the products of SPSS to SPSS Customers. And also Monitoring Maintaining IT systems in Head Office (istanbul) There was a microsoft based system infrastructure between main and branch offices such as exchange 2003, ISA 2004, server 2003 nortel BCM 400 telecomunication system. I was responsible to management and maintenance of this systems. Analysing and fixing the end user problems at the department of data processing. Also Maintaining and provisioning of the Branch office servers of communication and security and reporting the issue to the relevant people.

Career medium 01
Career

Shell & Turcas Petrol A.S

Customer Support Specialist

I was working on V.I.S. department as a customer support and back office support agent

Anadolu Üniversitesi

Istanbul University