YWCA South Hampton Roads
Program Manager of Support Services
December 2015 — Present
*Coordinate and maintain counseling, housing and self-sufficiency services within the agency to ensure clients and allied professional receive the highest quality services.
*Interview, hire, train, and supervise direct service level staff.
*Interview, select, train, and supervise interns
*Facilitate team housing decisions and respond to housing client grievances as outlined in the YWCA grievance procedure.
*Ensure the proper service delivery and reporting of grants that fund services under the Counseling, Housing and Resource Services Program.
*Ensure the overall management of program and grant budgets to ensure that no funds are de-obligated as well as program expenses do not exceed budgeted amounts.
*Assist staff with the development and the monitoring of service plans for program clients.
*Respond to crisis situations involving program participants and provide accompaniment to police, hospitals and courts.
*Attend staff meetings,volunteer in-service trainings, and attend related professional activities as assigned.