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Senora Feinstein

Senora Feinstein

CCP

Alpine Access

Thornton, CO

CCP at Alpine Access

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IBM Corp.

Technical Support

I received calls from Asia Pacific region and helped them resolve troubleshooting issues with regard to their iOS devices. Either restarting, resetting or setting up a reservation to be replaced all over the phone.

Career medium 01
Career
Career medium 05

Alpine Access

CCP

Currently, I am functioning as call receipt in a remote support call center for a major dental insurance company. I am responsible for giving plan and payment breakdowns and plan info to healthcare providers and dental plan members. Previous call receipt activities included receiving order requests and processing credit card transactions as well as fraud prevention and dispute resolution. As part of my role as a remote office I provide my own tech and IT support.

Career

Urban Lending Solutions

Processor I

Receive incoming FedEx packages; sort out shipping exceptions, open the packages. Destaplize all FedEx packages, which involves removing all staples from the papers inside the FedEx envelope, taping down all papers smaller than 8½ x 11. Prepare documents in a chronological order so they can be indexed correctly. Red pen on the front of the FedEx envelope the borrowers name, loan number & order ID for future reference. Index faxes as the come in which entails researching the loan number and the order ID then making sure to put the pages in chronological order before sending them to underwriting. Scan all new FedEx packages as well as any trailing packages.

Career medium 03
Career
Career medium 03

Alpine Access

Customer Care Professional

Call receipt in a remote support call center. My job included receiving order requests and processing credit card transactions as well as fraud prevention and dispute resolution. As part of my role as a remote office I provided most of my own tech and IT support.

Career

Concentra

Mailroom assistant

I was responsible for performing high volume copying on high-end equipment for mailing. I used other copier/duplicator/binding equipment as needed. Sorted and stamped outgoing mail using a folding machine and a postal meter machine according to policy and regulations. Performed basic maintenance on machines and oversee scheduling of maintenance for machines as needed. I performed daily visual inspection of equipment. I performed shipping and receiving duties daily. Before I left this position, I published training and reference material for this job function. No training existed prior to this.

Career medium 06
Career
Career medium 06

Globus and Cosmos

Cancelled Tours

I used problem-solving skills when travel agents called to rearrange transportation for tours that had been cancelled. Before I left this position,
I published training and reference material for this job function. No training existed prior to this.

Career

Acordia of MN

Mailroom Clerk

I was responsible for sorting and distribution of mail and office supplies, including interoffice, USPS, UPS and overnight mail. I performed high volume copying on high-end equipment. I used the copier, fax machine, and binding equipment as needed. I also performed mailroom functions, including sorting and filing of correspondence and delivering all mail to employees. Lifted and moved boxes. I was responsible for all copier functions as needed. I performed basic maintenance on machines and oversaw scheduling of maintenance. Verified proper usage records of supplies and equipment. I ordered paper, toner and all office supplies. I managed the postal meter.

Career medium 04
Career

Aurora Centra High School

Diploma

Front Range Community College

Under Graduate