Senior Director, Global Commercial Operations
Strategic role developing, designing and implementing all functional elements of the innovative PfizerWorks Global Shared Service Platform. Full P&L accountability with an operating budget $1.8 million and annual revenues of $16 million. Applies sales, marketing, and operational leadership to motivate and inspire 250 FTE team to grow revenue and profitability while delivering a high level of service, quality, value, and customer satisfaction to customer base.
• Increased revenue of professional BPO services sold by 30% in 2013 by developing higher value service offerings to better compete with high end onshore professional service providers.
• Saved $4 million in operational expenses for Pfizer by implementing a global initiative to move analytic and business intelligence support to offshore location.