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Scott Sprawls

Scott Sprawls

Senior Director, Global Commercial Operations

Pfizer

Senior Director, Global Commercial Operations at Pfizer

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Pfizer

Senior Director, Global Commercial Operations

Strategic role developing, designing and implementing all functional elements of the innovative PfizerWorks Global Shared Service Platform. Full P&L accountability with an operating budget $1.8 million and annual revenues of $16 million. Applies sales, marketing, and operational leadership to motivate and inspire 250 FTE team to grow revenue and profitability while delivering a high level of service, quality, value, and customer satisfaction to customer base.

• Increased revenue of professional BPO services sold by 30% in 2013 by developing higher value service offerings to better compete with high end onshore professional service providers.

• Saved $4 million in operational expenses for Pfizer by implementing a global initiative to move analytic and business intelligence support to offshore location.

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Pfizer

Pfizer Veteran's Site Lead

Lead the Veteran Colleague Resource Group at Pfizer's Collegeville site. The mission of the Collegeville Veteran's CRG is the help Pfizer maximize the value of the unique role veterans and military personnel play in driving workplace and marketplace business outcomes.

Career

Pfizer

Director of Operations, Global Commercial Operations

Promoted to spearhead the operations and delivery of the PfizerWorks Global Shared Service Platform. Accountable for performance of 225 FTEs that supports over 6,000 employees in 45 countries across seven BPO service areas. Drives revenue growth and profitability by governing relationships with nine global service providers located in the U.S., India, China and the Philippines.

• Achieved 18% revenue growth in 2012 and a quality service score of 4.06 out of 5.00 by implementing a new quality control processes that ensured a better customer experience.

• Exceeded 2012 P&L targets, improving profitability, by reducing internal operational expenses 15% and saving $1.5 million by negotiating new contracts with all global service providers.

• Achieved best-of-breed functionality of PfizerWorks integrated application system including: customer interface, workflow process, knowledge management, vendor engagement, vendor invoicing, and customer billing by successfully delivering the implementation from Computron to SAP.

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Pfizer

Director of Business Development

Promoted to apply business development skills to deliver revenue and utilization growth to the PfizerWorks Global Share Service Platform by developing innovative and alternative solutions using global BPO partners. Offered strategic insights and consultations to Pfizer leaders and colleagues on the benefits of using the service platform, training more than 2,500 leaders and colleagues on how to use the service to drive productivity and cost savings. effectively.

• Increased sales of services 500%, from $2 million to $10 million in two years, as a result of successfully convincing leaders to transform their internal operating models and changing colleague cultural norms.

• Recognized as a member of the PfizerWorks Team that was awarded the 2010 Innovation Award from the Management Innovation eXchange (www.managementexchange.com) for demonstrating outstanding innovation in the marketplace.

Career

Pfizer

District Business Sales Manager

Promoted to drive revenue and profitability growth through sales leadership and strategic partnership development with corporate and government customers in the state of Arizona, representing $50 million in revenue. Collaborated with cross-functional team members to develop and execute business strategies to achieve market goals. Lead a team of 10 sales representatives and trained them on strategic selling techniques to identify and close new business. Accountable for $400,000 promotional budget which remained flat year-over-year.

• Ranked as a “Best Practice” manager (top 10% nationally) on the 2008 and 2009 Gallup Survey for the Workplace Q12 Index, Inclusiveness Index, and the Culture Index.

• Coached and developed 4 sales representatives to achieve promotion in 2 years.

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Pfizer

Regional Operations Manager

Promoted to oversee operations for sales region with 110 representatives and $500 million in annual revenue. Responsibilities included field training, sales force deployment and alignments, inventory management, meeting planning, business strategy, and interpreting performance analytics. Streamlined sales operation processes so managers and representatives could focus more on opening and closing opportunities rather than process.

• 2007 Vice Presidents Management Award winner, ranked top 10% nationally.

Career

Pfizer

Institutional Sales Representative

Responsible for calling on practicing physicians, hospitals, managed care and other health-related organizations/personnel with institutions and assigned specialties. Possessed an in-depth knowledge and expertise for seven therapeutic areas, including advanced selling skills, managed care, and business competitors. Other responsibilities included the development of key opinion leaders.

• Achieved two Vice President's Cabinet Awards for finishing #2 and #5 in the country in 2005 and 2004.

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Pfizer

Healthcare Representative

Responsible for achieving established sales objectives for portfolio across assigned geographical territory.

U.S. Army

Field Artillery Platoon Leader

Provide direction and leadership for 30 soldier Field Artillery platoon. Set and achieved organizational goals, training milestones, combat readiness objectives, and unit objectives.

Airborne School Graduate

Served in TX National Guard as a Reserve Officer after serving on Active Duty.

Honorably discharged

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Career

Colorado State University

MBA

Bell Leadership Institute

Becoming a Great Leader, Advanced Communication

United States Military Academy at West Point

BS, Operations Research

Newman Smith High School

Wharton School of Business

Executive Negotiation: Bargaining for Advantage, Leading Organizational Change