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Scott McMillan

Scott McMillan

Customer Servive Associate

Masters Home Improvement

Eagle Vale, 2558, NSW

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MASTERS HOME IMPROVEMENTS

Customer Servive Associate

Timber And Joinery CSA
I am casual waiting for an opportunity to gain a fulltime position.. I Have completed modules and have the Completion Certificates from E - Learning
Woolworths Limited Induction - Home Improvement
PULSE - Safety Management
Manual Tasks and Techniques
Fair Trading Assessment
Controll self Assessment Training - Site Manager
Controll self Assessment Training - Area Manager
ACCC - The Marker - Cartel Behavior
I also have these Assessment Certifiacates Completed
GRC100
GRC110
GRC120
GRC130
GRC140
GRC150
GRC160
I really enjoy having Fun with the Customers and creteing a Memerable experience.

Career medium 01
Career
Career medium 06

METROLL MINTO PTY LTD

JULY 1995

08/011 to Present
Transport / Logistics Manager

Leading and motivating the entire transport team (29 employees) and responsible for looking After 11 Company Owned Fleet (6 Prime-movers, 2 Heavy Rigid's and 3 Light Rigid's) plus the Sub - Contractor Fleet ( 2 Primemovers and 5 Heavy Rigid's ) plus our on call agency replacement staff. I allocate the deliveries which are between 120 and 150 per day. On call out of hours and at weekends to deal with any urgent matters. Develop logistics and methodologies in executing transportation operations.

Duties / Responsibilities:

Ensuring the personal safety and safe a working environment
Ensure that a customer's needs were fulfilled by providing and delivering professional, helpful, high quality service and attention to detail
Manage, maintain and update data across multiple platforms.
Administer and implement company's transportation activities.
Meet internal and external customer transportation requirements.
Evaluate and assess situations and develop appropriate solutions.
Troubleshoot and resolve large complex issues and procedures.
Develop and implement load planning and load building applications.
Develop, update, maintain and validate data load.
Develop and validate analytical tools for transportation issues and processes.
Perform periodical assessment of transportation operations to maximize performance.


08/2005 to 08/2011
Transport / Dispatch Supervisor

Responsible for the following aspects of the supply chain: sourcing, purchasing, transport, warehousing and distribution. Also involved in identifying and implementing initiatives to reduce the overall supply chain cost base.

Duties:
Monitoring data management to keep accurate product, contract, pricing and invoicing information.
Working closely with suppliers and customers to improve operations and reduce cost.
Ensuring the personal safety and safe a working environment.
Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution.
Negotiating contracts to reduce costs and achieve maximum efficiency.
Providing accurate routing information to ensure that delivery times and locations are coordinated.
Accurately calculating total supply chain costs in relation to proposed new projects.
Obtaining quotes for transportation and also making cost comparisons.
Handle customer enquires and complants and reply in a timely manner





PROFESSIONAL EXPERIENCE
Supply chain
Extensive knowledge of coordinating all of the entities involved in a supply chain.
Knowledge of managing returns and rejections professionally & promptly with suppliers.
Extensive experience in the strategic planning and transportation of products.
Experience of liaising with forwarders and overseas companies to arrange collections.
Able to negotiating rates with local contractors and also international companies.
Planning of procurement, production, inventory control, logistics and distribution.
Management
Possessing creative problem-solving and analytical skills.
Proven ability to ensure that products are delivered in a good state and on time.
Willingness to work unusual hours.
Highly effective motivator with strong written and spoken communication skills.
An ability to handle the pressures arising from having to meet deadlines and targets.
Able to evaluate complex situations and find solutions for them.
Having a passion for delivering excellent customer service in a cost effective way.


07/2002 to 08/2005
Supervisor Fencing Department

In charge of up to 14 operators
Overseeing the production process.
Ensuring that the production KPI's were achieved.
Attention to detail

03/2000 to 07/2002
Customer Service /Internal Sales

I accepted a roll in Customer Service / Internal Sales and also programmed the Purlin Machines.
I had considerable Customer contact both face to face and on the phone ensure that a customer's needs were fulfilled by providing and delivering professional, helpful, high quality service

03/2000 to 07/2002
Customer Servive Supervisor Purlin Department

In charge of up to 8 operators
Overseeing the production process.
Ensuring that the production KPI's were achieved.
Main task was to Ensure that a customer's needs were fulfilled by providing and delivering professional, helpful, high quality service and assistance.

07/1995 to 03/2000
Machine Operator

Integral part of the production team.

Career

WHITEHALL INDUSTRIAL LIMITED

Foreman Wood Machinist

I had a crew of 10 employees
Overseeing the production process.
Ensuring that the production KPI's were achieved.

ROSEBERY FURNITURE MANUFACTURES PTY LTD

Apprentice Wood Machinist

Apprentice Wood Machinist Manufacturing Quality High End Living Furniture.

CHISWELL FURNITURE PTY LTD

Apprentice Wood Machinist

Apprentice Wood Machinist Manufacturing Quality High End Living Furniture

Sarah Redfern High School, Minto, NSW, Australia

HIGHER SCHOOL CERTIFICATE: HSC

Davidson Steinbeck & Associates PTY LTD

CERTIFICATE: O.H & S AWARENESS

TAFE, Campbelltown, NSW, Australia

CERTIFICATE: SUPERVISORY FUNCTIONS 2000

Kells Training Centre St Marys, NSW, Australia

Certificate: Load Restraint

Work Cover - Occupational Health and Safety, Campbelltown, NSW, Australia

CERTIFICATE: SUPERVISORS / LINE MANAGERS COURSE 2001

Alert Force Potts Point, NSW, Australia

CERTIFICATE: ADMINISTER THE IMPLEMENTATION OF FATIGUE MANAGEMENT STRATEGIES 2012

Kells Training Centre St Marys, NSW, Australia

Certificate: III in Driving Operations

TAFE, LIdcombe, NSW, Australia

TRADE CERTIFICATE : WOOD MACHINIST 1993

AEMS Training, Campbelltown, NSW, Australia

TRADE CERTIFICATE: COMPETITIVE MANUFACTURING CERTIFICATE IV 2008

Kells Training Centre St Marys, NSW, Australia

Certificate: Apply Fatigue Management Strategies

AEMS Training, Campbelltown, NSW, Australia

CERTIFICATE: OVERHEAD CRANETRAINING PROGRAM 2007