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Scarlette Holley

Scarlette Holley

Patient Business Service Coordinator

Memorial Hermann Healthcare System

Katy, TX

Patient Business Services Coordinator Emergency Center at Memorial Hermann Healthcare System

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Memorial Hermann Healthcare System

Patient Business Service Coordinator

Responsible for assisting management in overseeing departmental operations including mentoring other employees as a quality improvement coordinator.
Communicates in an effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians’ office staff
Completes quality review and monitors for process improvement opportunities.
Calculates percentage of error for key elements, tracks, and reports to management.
Maintains knowledge base of processes and systems by attending meetings and review training represents department in meetings as needed.
Interacts with all staff levels to insure resolution of issues.
Gathers information and prepares and analyzes operations reports, correcting errors to insure accurate billing and developing and maintaining staff schedules to ensure optimal coverage.
Protects the financial integrity of the facility by insuring accuracy of all functions performed by staff across all departmental areas of responsibility.
Participates in preparation and presentation of department staff meetings, education, and in-services
Monitors, reviews, and resolves patient account issues on assigned reports.
Supports HR processes including coaching and mentoring of staff; handling performance issues through tracking, counseling, and resolving; determining and enforcing HR verbal warning policy and documenting written warnings; and interviewing and submitting hiring recommendations.

Career medium 03
Career

Ageless Men's Health

Front Office Manager

Monarch Medical Clinic

Office Manager

Responsible for non-clinical aspects of day to day operations in a multi-location medical office
Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
Promoting excellent customer service
Develop, implement, and maintain office policies and procedures
Interview, hire, and train a productive and cohesive medical office team and conduct performance reviews
Overseeing daily operations of a medical practice which includes maintaining clinical quality to meet patient and health insurance provider’s satisfaction and managing the business office within an established budget
Management responsibilities include supervising, hiring, and scheduling the office staff which includes receptionist, medical assistants, and billing specialist
Organizing the physician’s schedule to accommodate various meetings

Career medium 02
Career
Career medium 01

Brown Hand Center

Medical Office Supervisor

responsible for managing, directing, supervising and coaching the clinical support staff and various operations of the clinic as assigned in support of the company’s mission, vision and values.

Career

American Total Orthopedic/The Brown Hand Center

Medical Office Supervisor

Responsible for managing, directing, supervising, and coaching the clinical support staff and various operations of the clinic as assigned in support of the company’s mission, vision, and values.
Effectively communicates with physicians on a daily basis
Demonstrated positive customer relations as evidenced by communication and cooperation with co-workers, visitors, and physicians.
Reported statistical operational data to the corporate office accurately and timely
Maintain staff and facility compliance with regulatory agencies.

Career medium 01
Career
Career medium 04

Texana Center

Business Office Coordinator

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Responsible for coordination and supervision of the clerical, administrative, and accounts receivable needs of the clinic


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Responsible for ensuring the front line employees in the Business Office Specialist positions provide excellent customer service


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Responsible for the oversight of the scheduler system, ensuring that all non-clinical patient information including financial information is keep current and accurate


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Responsible for the ongoing maintenance and order of all medical records


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Responsible for collection of all monies due from clients and posting payments


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Supports clinicians by providing oversight of the Business Office Specialist and other clerical staff to ensure reminder phone calls to patients, data entry of services and correspondence as requested.

Career

Texana Center

Business Office Coordinator

Responsible for the coordination and supervision of the clerical, administrative, and accounts receivable needs of the clinic.
Responsible for ensuring the front line employees in the Business Office Specialist position provide excellent customer service.
Responsible for the oversight of the scheduler system, ensuring that all non-clinical patient information including financial information is kept current and accurate.
Supports clinicians by providing oversight of the Business Office Specialist and other clerical staff to ensure reminder phone calls to patients, data entry services, and correspondence as requested.

Career medium 05
Career
Career medium 05

Monarch Medical Clinic

Receptionist/Medical Assistant

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Responsible for the day to day scheduling of patients for two physicians


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Created and designed advertisements and brochures promoting the clinic


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Verified insurance and obtained referrals for patients


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Responsible for front and back office duties such as posting payments, end of day close out, and ordering supplies, immunizations, prescription refills, etc.


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Responsible for pre-certification and authorizations for procedures such as MRI's and CT scans


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Scheduled Immigration Physicals

Career

Monarch Medical Clinics

Receptionist/Medical Assistant

Responsible for the day to day scheduling of patients for two physicians
Verified insurance and obtained referrals for patients
Responsible for front and back office duties such as rooming patients, posting payments, and ordering supplies
Scheduled USCIS Immigration Medical Examinations and completed the necessary forms

Career medium 03
Career
Career medium 04

JP Morgan Chase Bank Call Center

Online Banker

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Responsible for assisting customers in maintaining their online banking accounts


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Handled difficult customers by troubleshooting various technical problems and escalating to the appropriate group when necessary


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Researched unpaid bill payments which required interaction with various vendors including banks, credit card companies, and utility companies

Career

Weimar High School

Weimar High School

American Public University System

Master of Public Health (MPH)