Memorial Hermann Healthcare System
Patient Business Service Coordinator
January 2013 — Present
Responsible for assisting management in overseeing departmental operations including mentoring other employees as a quality improvement coordinator.
Communicates in an effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians’ office staff
Completes quality review and monitors for process improvement opportunities.
Calculates percentage of error for key elements, tracks, and reports to management.
Maintains knowledge base of processes and systems by attending meetings and review training represents department in meetings as needed.
Interacts with all staff levels to insure resolution of issues.
Gathers information and prepares and analyzes operations reports, correcting errors to insure accurate billing and developing and maintaining staff schedules to ensure optimal coverage.
Protects the financial integrity of the facility by insuring accuracy of all functions performed by staff across all departmental areas of responsibility.
Participates in preparation and presentation of department staff meetings, education, and in-services
Monitors, reviews, and resolves patient account issues on assigned reports.
Supports HR processes including coaching and mentoring of staff; handling performance issues through tracking, counseling, and resolving; determining and enforcing HR verbal warning policy and documenting written warnings; and interviewing and submitting hiring recommendations.