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Sarah Newman

Sarah Newman

Business Development for Online Services

Humatec

Marketing Consultant

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Humatec

Business Development for Online Services

Humatec provides expert witness and litigation support to attorneys across the United States. We also help companies with product develop to ensure they are engineered in a correct manner to keep the consumer safe and a company non liable.
My role as Business Development for Online Services was first to establish an identity online and then bring businesses and attorneys to our website and blog. We are in the process of revamping our website, with new content, SEO and blog
Produce newsletter, blog and social media campaigns.
Develop an online marketing department for attorneys and other companies nationwide.

Career medium 04
Career
Career medium 03

Self Employeed

Marketing Consultant

Revamp sites with Wordpress site with new content, SEO, added in all keywords, page titles and page descriptions
Configure Wix websites to be more SEO compliant, mobile compatible, and social media friendly
Build event marketing campaigns to build client database
Blog on industry topics
Created Facebook Ads to build likes using client photos
Produce newsletters, blog and social media campaigns.
Utilize Pinterest, Instagram, and Houzz to drive traffic to website, blogs
Complete Business Listings for linking strategy
Optimized for local search
Track Analytics on Google

Career

Turn the Page Online Marketing

Online Marketing Coach

Train business owners and employees on SEO, social media and other online marketing tools
Build CRM training manuals for clients then teach them how to use their website effectively.
Update SEO/SEM for websites and business listings for over 30 different clients with varying business industries
Set ROI and marketing strategy plans with business owners
Complete online marketing campaigns for businesses in Missouri, Kansas and Minnesota

Career medium 02
Career
Career medium 06

KSB Dental

IT Support and Trainer

Help with software development to make the software more user friendly for our clients.
Train clients on our software that are either new clients or converting over from our previous system.
Work with front office staff on how they can use computer software to analyze data and market to customers in the most cost effective way.

Career

Home Depot At Home Services

Schedule Optimizer

Qualifying and scheduling inbound and outbound calls from customers at local stores or their homes to best fit the needs of our company.
Organizing the daily schedules for all markets based on availability and appropriate demographic profiling.
Confirming, rescheduling and canceling appointments based designated criteria.
Effectively optimized scheduling of sales leads, leading to an increase in overall revenue.
Assisted with support center agents on finding new leads for sales team
Effectively communicated between sales force and management leading to a more productive working environment.
Was part of the startup team when Home Depot bought a smaller company and we went from sales of 3 million a month to 20 million.

Career medium 05
Career
Career medium 04

USA 800

Trainer

Trained new employees on how to answer calls correctly using scripting and CRM system.
Initiated new client development with current employees, teaching them systems and about products that they will be informing callers about.
Monitored calls of customer service reps to ensure proper scripting and scoring guidelines were being followed.
Worked effectively in calibration sessions with clients to recognize areas for improvement to improve customer service satisfaction levels.
Coached and developed customer service representatives on how to improve selling skills and call control.
Effectively lead top sales account leading to an improved sales conversion of 18%

Career

The Living Stone

Assistant Manager

Provided excellent customer service by helping customers with locating the products and services.
Effectively ordered merchandise to ensure cost effectiveness for the company.
Created front window displays to attract attention to increase customer interest which resulted in an increase in overall sales.
Supervised employees and store when in absence of owner and manager.
Exceeded daily sales quotas on regular basis.

Career medium 03
Career
Career medium 05

Midland Loan Services

Customer Service Specialist

Responsibilities included receiving and responding to borrower's inquiries and resolve questions/concerns promptly and accurately.
Researched loan documents to verify the correct information on loans.
Trained new employees.

Career

Sprint Corporation, Inc

Customer Representative

Responsible for scanning pending work orders to determine if a technician dispatch is required or if the order could be completed by the central office.
Saved dispatches reduces overall operational costs.
Dispatch technicians on emergency call outs.
Responsible for taking repair tickets and talking to customers.
Trained new employees and lead a training class teaching co-workers how to use the RRS system and taking CLEC calls.

Career medium 01
Career

Southern New Hampshire University

Bachelor of Science (BS), Marketing

University of Phoenix

Associates, Communication

Lee's Summit High School