By Referral Only
Technical Business Advisor - Team Lead
November 2013 — Present
Leads technical support team to provide an outstanding customer experience while facilitating product use and and resolving technical issues. Constructs internal processes for two customer support teams. Responsible for the tech team's product design, implementation and management. Manages customer knowledge-base documentation. Lead the release management team to successful launch of iPhone/Android app. Facilitated company transition from current CRM, Siebel to InfusionSoft CRM.